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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.50 - $17.25
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Transit Benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hospitality company known for its commitment to delivering exceptional guest experiences across its varied portfolio of properties. This particular property is part of HHM Hotels' Echelon Luxury & Lifestyle division, which upholds high standards of service and comfort for its guests. The company prides itself on embracing diversity and inclusivity, ensuring an equal-opportunity employment environment where all individuals are respected regardless of race, gender, national origin, or other protected characteristics. HHM Hotels' dedication to excellence is reflected in its core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and provide change for guests
- transmit and receive messages using telephones or PMS system
- respond to guest requests promptly
- receive and resolve guest complaints, escalating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and audits
- monitor and work to improve guest satisfaction scores
- practice safe work habits and follow OSHA standards
- assist in breakfast area or with guest luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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