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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational/Professional Development
Referral Bonus Program
Job Description
HHM Hotels is a renowned hospitality company dedicated to providing exceptional lodging experiences to travelers worldwide. With a strong commitment to quality, service excellence, and sustainability, HHM Hotels operates a diverse portfolio of properties ranging from boutique hotels to large-scale resorts. The company emphasizes a culture where people are valued as the most important asset, reflecting this ethos in everything from employee engagement to guest service. Their mantra "People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It" underscores their dedication to excellence and continuous improvement in the hospitality industry.
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Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing satisfaction
- practice safe work habits and follow MSDS and OSHA standards
- assist in the breakfast area or with luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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