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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Flexible work schedule
Job Description
The hiring establishment for this position is a hospitality company operating a hotel or motel property dedicated to providing exceptional guest services and accommodations. This company prides itself on creating warm and welcoming environments for travelers and ensuring every guest has a pleasant and comfortable stay. As a well-known hospitality provider, the company is committed to exemplary standards of customer service, attention to detail, and efficient operational procedures. Their team members are trained to be courteous, knowledgeable, and proactive to meet the diverse needs of their guests during their stay.
This role is for a Guest Service Agent, a v... Show More
This role is for a Guest Service Agent, a v... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in customer service or hospitality
- excellent verbal and written communication skills
- ability to operate switchboard and basic computer functions
- reliable and punctual
- ability to work flexible shifts including weekends and holidays
- strong customer service orientation
- ability to maintain confidentiality
- cash handling proficiency
- knowledge of emergency procedures
- professional appearance and demeanor
Job Qualifications
- high school diploma or equivalent
- prior experience in customer service or hospitality preferred
- strong communication and interpersonal skills
- basic computer proficiency
- cash handling experience
- ability to multitask efficiently
- knowledge of hotel software systems is a plus
- problem-solving abilities
- attention to detail
Job Duties
- greet guests
- check them in and out with friendliness, speed and accuracy
- maintain all paperwork as required by your shift
- maintain accuracy in handling cash
- operate switchboard and transfer calls
- keep all business confidential
- know room rates, locations, and furnishings
- know physical make-up of building interior and exterior
- promote membership in the franchise's membership club
- help secure lodging for guests when hotel is full
- know local attractions, restaurants, and events
- be polite and present a friendly image
- take and record reservations accurately
- check credit cards and guaranteed reservations
- know status of reservations daily and future
- handle guest complaints effectively
- know emergency procedures and respond appropriately
- report hazards and complete incident or accident reports
- know location of utilities cut-offs and emergency lights
- keep lobby and office areas clean
- know computer operations and procedures
- setup and maintain continental breakfast
- know location and use of ADA box
- complete call back sheet and file
- complete room availability form
- complete comment log
- complete shift verification form
- perform all other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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