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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The Guest Service Agent position is a fundamental role within the hospitality industry, crucial to delivering an exceptional guest experience at hotels and lodging establishments. This role serves as the first point of contact for guests, where professionalism, friendliness, and efficiency are essential qualities. The hiring establishment prides itself on creating a welcoming atmosphere for all visitors, ensuring that each guest receives attentive service from the moment they step through the door until their departure. A Guest Service Agent plays a vital role in not only welcoming guests but also assisting with check-in and check-out processes, managing reservations, and providing... Show More
Job Requirements
- high school diploma or equivalent
- ability to work flexible hours including nights, weekends and holidays
- excellent customer service skills
- basic math skills for handling cash transactions
- ability to remain calm and professional under pressure
- strong organizational skills
- attention to detail
- capability to follow procedures and policies
- good communication skills
- legal authorization to work in the country
Job Qualifications
- high school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong communication and interpersonal skills
- proficiency in basic computer operations
- ability to handle cash accurately
- knowledge of local area and attractions is a plus
- problem-solving skills
- ability to work in a fast-paced environment
- friendly and professional demeanor
Job Duties
- greet guests and check them in and out with friendliness, speed and accuracy
- maintain all paperwork as required by shift, initial and date when applicable
- handle cash accurately and balance shift report
- operate switchboard and transfer calls
- maintain confidentiality on and off duty
- know room rates, locations and furnishings
- be familiar with the building layout
- promote franchise membership club
- assist guests with lodging referrals when hotel is full
- provide information on local attractions, restaurants and events
- take and record reservations accurately and confirm as needed
- verify credit cards and guaranteed reservations
- monitor reservation status daily and for future dates
- handle guest complaints professionally
- follow emergency procedures and know fire system operations
- report potential hazards and investigate injuries
- know locations of utility cut offs and emergency lights
- keep lobby and office area clean
- know computer operations including shutdown procedures
- assist with continental breakfast setup and coffee preparation
- manage ADA box usage
- complete callback sheets, room availability forms, comment logs and shift verification forms
- perform additional duties as assigned
Job Criteria
Experience
No experience required
Job Location
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