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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Free parking
Paid holidays
Dental Insurance
Health Insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance
Job Description
Our company is a leading hotel that values delivering exceptional service and memorable experiences to every guest. We are dedicated to fostering a welcoming atmosphere where each visitor feels valued and cared for from the moment they arrive. Known for our commitment to guest satisfaction and high standards of hospitality, our hotel operates with guiding principles centered on associate engagement, presentation quality, guest loyalty, financial success, and community involvement. We strive to create an environment where our team members can grow professionally while contributing to an organization with strong values and a passion for excellence.
We are currently seeking... Show More
We are currently seeking... Show More
Job Requirements
- Ability to work all shifts including overnights, weekends, and holidays
- Previous experience in hotel front office operations preferred
- Proficiency in English required, bilingual is an asset
- Excellent written/verbal communication, coaching and interpersonal skills
- Strong guest service orientation, utilizing empathy and creative thinking
- Ability to work well under pressure
- Thrives in a fast-paced environment
- Must have open availability work weekends and holidays
- Frequent walking and standing during shift
- May occasionally exert up to 25 pounds lift, carry, push, or pull objects
Job Qualifications
- Previous experience in hotel front office operations preferred
- Proficiency in English required, bilingual is an asset
- Excellent written/verbal communication, coaching and interpersonal skills
- Strong guest service orientation, utilizing empathy and creative thinking
- Ability to work well under pressure
- Thrives in a fast-paced environment
Job Duties
- Greet guests upon arrival with a warm and sincere welcome
- Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments
- Issue keys while ensuring utmost safety and confidentiality
- Maintain and protect guest privacy and discretion
- Settle guest accounts while ensuring all services standards are followed
- Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- Drive revenue through room upsells and cross-promotion of other hotel outlets
- Build strong rapport with support departments
- Create reservations for guests who are at the desk or who call in after hours
- Consistently offer professional, engaging and friendly service
- Resolve guest issues and inquiries, and escalate to Supervisor or Manager when appropriate
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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