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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
Our company is a distinguished player in the hospitality industry, known for delivering impeccable guest experiences and fostering a supportive workplace culture. We operate as a premier hotel that prides itself on genuine hospitality, exceptional service standards, and a commitment to exceeding guest expectations. Our organization is driven by core Guiding Principles such as Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, and maintaining a strong Community and Global Focus. These principles are the foundation of our daily operations and the key to our success. We are proud of our reputation for quality and integrity, and... Show More
Job Requirements
- Ability to work all shifts including overnights, weekends, and holidays
- previous experience in hotel front office operations preferred
- proficiency in English required, bilingual is an asset
- excellent written and verbal communication, coaching and interpersonal skills
- strong guest service orientation utilizing empathy and creative thinking
- ability to work well under pressure
- thrives in a fast-paced environment
- must have open availability to work weekends and holidays
- frequent walking and standing during shift
- may occasionally exert up to 25 pounds lift, carry, push, or pull objects
Job Qualifications
- Previous experience in hotel front office operations preferred
- proficiency in English required, bilingual is an asset
- excellent written and verbal communication, coaching and interpersonal skills
- strong guest service orientation utilizing empathy and creative thinking
- ability to work well under pressure
- thrives in a fast-paced environment
- must have open availability to work weekends and holidays
Job Duties
- Greet guests upon arrival with a warm and sincere welcome
- perform all functions of guest registry including check-in and check-out, updating reservations and guest profiles with 100% accuracy, swift but correct room assignments
- issue keys while ensuring utmost safety and confidentiality
- maintain and protect guest privacy and discretion
- settle guest accounts while ensuring all service standards are followed
- assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- drive revenue through room upsells and cross-promotion of other hotel outlets
- build strong rapport with support departments
- create reservations for guests who are at the desk or who call in after hours
- consistently offer professional, engaging and friendly service
- resolve guest issues and inquiries, escalating to supervisor or manager when appropriate
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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