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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
This job opening is for a Guest Service Agent position at a hospitality establishment, specifically a hotel. This role is central to ensuring that guests experience welcoming, efficient, and professional service from the moment they check in to the time they leave the property. The hotel is a dynamic environment where every team member plays a vital role in creating a comfortable and memorable stay for each guest. As a Guest Service Agent, you are the first and last point of contact for the guest, which makes exceptional communication skills and a personable demeanor essential for success.
The po... Show More
The po... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- ability to handle cash accurately
- knowledge of emergency procedures
- proficiency with computer systems
- ability to work flexible hours including nights, weekends, and holidays
- strong communication skills
- polite and professional demeanor
Job Qualifications
- High school diploma or equivalent
- previous customer service experience preferred
- experience in hotel or hospitality industry is an advantage
- strong interpersonal and communication skills
- ability to handle cash accurately
- proficiency with computer systems
- knowledge of emergency procedures
- ability to manage multiple tasks efficiently
- polite and professional demeanor
- strong problem-solving skills
- ability to work in a team environment
Job Duties
- Be ready to begin work at the specified time
- greet guests and check them in and out with friendliness, speed and accuracy
- maintain all paperwork as required by your shift, initial and date when applicable
- maintain accuracy in handling cash, responsible for the cash drawer and balancing shift report
- operate switchboard and transfer calls as required by shift
- keep all business confidential on and off duty
- know room rates, locations, and furnishings of all rooms
- know physical make-up of building, interior and exterior
- promote membership in the franchise's membership club
- help secure lodging for guest by referrals when hotel is full
- know what attractions, restaurants, and events are available
- be familiar with the specific publications and maps for providing directions
- be polite and present a friendly and caring image
- take and record reservations with accuracy, confirm as requested
- check credit cards and guaranteed reservations for validity and acceptability
- know status of reservations on a daily and future basis
- be able to handle guest complaints
- know emergency procedures and how to respond
- be familiar with the fire system and how to shut it off if there is a false alarm
- report any potential hazards to management and investigate any alleged injuries
- know where gas, electric, water cut off, and breakers are located
- know location of emergency lights
- keep lobby and office area clean at all times
- know computer operations including procedures for shut down
- set up and maintain continental breakfast and make coffee properly
- know the location of the ADA box and how to use it
- complete Call Back Sheet and file
- complete Room Availability form
- complete Comment Log for your shift
- complete Shift Verification Form
- perform all other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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