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Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Paid holidays
flexible scheduling
Job Description
This Guest Service Agent position is offered by a reputable hotel dedicated to providing exceptional hospitality services to guests from around the world. The establishment prides itself on delivering a welcoming and comfortable environment for every visitor, ensuring their stay is seamless and enjoyable. As a part of a vibrant hospitality team within the hotel industry, this role is vital for maintaining high standards of guest satisfaction and operational efficiency. The hotel is committed to fostering a professional and friendly workplace culture where employees are valued and challenged to grow their careers.
The position of Guest Service Agent involves various res... Show More
The position of Guest Service Agent involves various res... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service or hospitality experience preferred
- ability to handle cash accurately
- excellent communication skills
- punctual and reliable
- ability to work shifts including weekends and holidays
- basic computer proficiency
- ability to maintain confidentiality
- strong interpersonal skills
- ability to follow emergency and safety procedures
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- excellent communication and interpersonal skills
- ability to operate cash registers and handle money accurately
- knowledge of local area and attractions is an asset
- basic computer skills
- ability to multitask and work in a fast-paced environment
- problem-solving skills and ability to handle guest complaints professionally
- familiarity with emergency procedures and hotel safety protocols
Job Duties
- Be ready to begin work at the specified time
- greet guests and check them in and out with friendliness, speed and accuracy
- maintain all paperwork as required by your shift
- maintain accuracy in handling cash and balance shift report
- operate switchboard and transfer calls as required by shift
- keep all business confidential on and off duty
- know room rates, locations, and furnishings of all rooms
- know physical make-up of building interior and exterior
- promote membership in the franchise’s membership club
- help secure lodging for guests by referrals when hotel is full
- know what attractions, restaurants, and events are available and provide directions
- be polite and present a friendly and caring image
- take and record reservations with accuracy and confirm as requested
- check credit cards and guaranteed reservations for validity and acceptability
- know status of reservations on a daily and future basis
- handle guest complaints
- know emergency procedures and how to respond
- be familiar with the fire system and how to shut it off if there is a false alarm
- report potential hazards and investigate any alleged injuries occurring on premises
- know locations of gas, electric, water cut off, and breakers
- know location of emergency lights
- keep lobby and office area clean at all times
- know computer operations including procedures for shutdown when necessary
- set up and maintain continental breakfast and make coffee properly
- know the location of the ADA box and how to use it
- complete Call Back Sheet, Room Availability form, Comment Log, and Shift Verification Form
- perform all other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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