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Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional development opportunities
career advancement
Job Description
The hiring establishment for this role is a well-established hotel that seeks to deliver exceptional guest experiences through attentive service and meticulous attention to detail. As a key part of the hospitality industry, this hotel prides itself on providing a comfortable and welcoming environment for all guests, whether for business or leisure stays. Known for its commitment to quality, the hotel fosters a customer-centric culture with a focus on exceeding expectations and promoting membership in its exclusive franchise club. This hoteliers' approach combines traditional hospitality values with modern operational practices to ensure seamless service delivery across all departments.
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Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality is preferred
- Ability to handle cash transactions accurately
- Proficiency with basic computer operations
- Strong interpersonal and communication skills
- Ability to work flexible hours including weekends and holidays
- Familiarity with emergency procedures and hotel security practices
- Physical ability to perform required duties
- Must be polite and present a friendly image
- Ability to manage multiple tasks under pressure
Job Qualifications
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Basic proficiency with computer operations
- Ability to handle cash accurately
- Knowledge of local area and attractions is a plus
- Ability to remain polite and professional under pressure
- Understanding of emergency procedures
- Attention to detail
- Ability to complete administrative forms and reports
- Customer-focused mindset
- Team player attitude
Job Duties
- Be ready to begin work at the specified time
- Greet guests and check them in and out with friendliness, speed and accuracy
- Maintain all paperwork as required by your shift
- Maintain accuracy in handling cash and balancing shift report
- Operate switchboard and transfer calls as required by shift
- Keep all business confidential on and off duty
- Know room rates, locations, and furnishings of all rooms
- Know physical make-up of building interior and exterior
- Promote membership in the franchise's membership club
- Help secure lodging for guest by referrals when hotel is full
- Know local attractions, restaurants, and events and provide directions
- Present a friendly and caring image
- Take and record reservations accurately and confirm as requested
- Check credit cards and guaranteed reservations for validity
- Be aware of daily and future reservation status
- Handle guest complaints effectively
- Know emergency procedures and respond appropriately
- Report potential hazards and handle incident reports
- Know location of utilities and emergency lights
- Keep lobby and office area clean at all times
- Know computer operations including shutdown procedures
- Set up and maintain continental breakfast and coffee
- Know location and use of ADA box
- Complete call back sheet, room availability form, comment log, and shift verification form
- Perform all other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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