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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $17.50
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
Our company is a renowned hotel brand committed to delivering exceptional hospitality and creating unforgettable experiences for our guests. We pride ourselves on a strong culture driven by guiding principles that emphasize associate engagement, presentation of our hotels, driving guest loyalty, ensuring financial success, as well as community and global focus. As a growing organization, we focus on providing genuine hospitality and service that surpasses guests' expectations. Our reputation is built on accountability, attention to detail, integrity, and superior quality, making us a preferred destination for travelers seeking comfort and memorable stays.
We are currently seeking a dedicated Guest ... Show More
We are currently seeking a dedicated Guest ... Show More
Job Requirements
- Ability to work all shifts including overnights, weekends, and holidays
- must have open availability to work weekends and holidays
- ability to perform frequent walking and standing during shift
- ability to occasionally exert up to 25 pounds to lift, carry, push, or pull objects
Job Qualifications
- Previous experience in hotel front office operations preferred
- proficiency in English required, bilingual is an asset
- excellent written and verbal communication, coaching and interpersonal skills
- strong guest service orientation, utilizing empathy and creative thinking
- ability to work well under pressure
- thrive in a fast-paced environment
Job Duties
- Greet guests upon arrival with a warm and sincere welcome
- perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100 percent accuracy, swift but correct room assignments
- issue keys while ensuring utmost safety and confidentiality
- maintain and protect guest privacy and discretion
- settle guest accounts while ensuring all service standards are followed
- assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- drive revenue through room upsells and cross-promotion of other hotel outlets
- build strong rapport with support departments
- create reservations for guests who are at the desk or who call in after hours
- consistently offer professional, engaging and friendly service
- resolve guest issues and inquiries, and escalate to supervisor or manager when appropriate
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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