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Guest Service Agent
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Employee assistance program
Travel Discounts
Commuter Transit Benefits
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a well-established hospitality company managing a diverse portfolio of hotels dedicated to delivering exceptional guest experiences while adhering to environmentally responsible practices. Recognized for their commitment to service excellence and sustainability, HHM Hotels aims to create welcoming environments where guests feel valued and cared for from the moment they arrive until their departure. With a reputation for blending comfort, innovation, and personalized attention, HHM Hotels is continuously growing and providing meaningful employment opportunities within the hospitality sector. Their properties are known for adhering to HHM's EarthView program, which emphasizes sustainable operational standards, underscoring the company's dedication to... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance
- register and assign guests to rooms
- establish and verify methods of payment
- make and confirm reservations
- compute bills, collect payments, and make change
- transmit and receive messages using telephone or PMS system
- respond to guest requests promptly
- receive and resolve guest complaints, escalating when necessary
- secure guests’ valuables in safes
- perform bookkeeping activities such as balancing accounts and conducting audits
- monitor and work towards improving guest satisfaction scores
- follow sustainability guidelines as per EarthView program
- practice safe work habits and adhere to MSDS and OSHA standards
- assist in breakfast area or with luggage during peak times
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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