Guest Service Agent

Drury Hotels is a renowned hospitality company recognized for its commitment to creating welcoming environments where both guests and team members feel valued and appreciated. Founded with the principle that a hotel is more than just a place to stay, Drury Hotels emphasizes exceptional service, integrity, and a culture of respect and growth. The company has earned a reputation for its award-winning workplace culture, ranking amongst Newsweek's America's Greatest Workplaces 2025. With multiple locations nationwide, Drury Hotels continuously strives to deliver quality guest experiences while supporting the professional development and well-being of its employees.

This particular opportunity is located at the Drury Inn & Suites at 93 Wynn Drive NW in Huntsville, Alabama. The role offers a competitive starting wage of $16.36 per hour, reflecting the company's focus on valuing its team with fair and attractive compensation. Employment with Drury Hotels comes with a comprehensive set of benefits including health, dental, and vision coverage, as well as incentives like quarterly bonuses, paid time off, and flexible scheduling designed to promote work-life balance.

The position being offered is that of a Front Desk Associate, a pivotal role within the hotel's operations. As the first and last face that guests encounter, this role demands a warm, friendly, and professional demeanor to ensure exceptional customer service throughout each guest’s stay. Responsibilities include greeting guests, managing check-in and check-out procedures, handling payments, and ensuring guest satisfaction by addressing concerns promptly and courteously. The Front Desk Associate also supports breakfast and evening kickback service, which involves food preparation, setup, guest hosting or bartending, and cleanup, thereby playing a vital part in the overall hospitality experience.

Drury Hotels promotes a positive work environment where team members are encouraged to develop their skills and pursue career advancement. Through mentorship programs, cross-training opportunities, and targeted development plans, employees have access to resources that foster professional growth. Drury is proud to have executed over 200 internal promotions within the year, underscoring its commitment to nurturing talent from within.

This role suits individuals who thrive in dynamic, multitasking environments and who possess excellent communication skills with the ability to interact warmly with diverse groups of guests and colleagues. A strong sense of integrity and a passion for sustaining the Drury culture of outstanding service are essential. The company values individuals who demonstrate meticulous attention to detail and a can-do attitude, ready to contribute meaningfully to team success and guest satisfaction.

Joining Drury Hotels means more than just taking a job—it means joining a community where your contributions matter, your well-being is supported, and your career aspirations are nurtured. If you are seeking a fulfilling role in hospitality that combines competitive pay, benefits, and an award-winning workplace culture, this Front Desk Associate position in Huntsville is an excellent opportunity to rise, shine, and work happy.