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Drury Hotels logo

Guest Service Agent

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Exact $16.36
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Work Schedule

Flexible
Day Shifts
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Benefits

Incentives
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
401(k) retirement plan
quarterly bonuses
Career growth opportunities
Award-winning workplace

Job Description

Drury Hotels is a renowned hospitality company recognized for its commitment to creating welcoming environments where both guests and team members feel valued and appreciated. Founded with the principle that a hotel is more than just a place to stay, Drury Hotels emphasizes exceptional service, integrity, and a culture of respect and growth. The company has earned a reputation for its award-winning workplace culture, ranking amongst Newsweek's America's Greatest Workplaces 2025. With multiple locations nationwide, Drury Hotels continuously strives to deliver quality guest experiences while supporting the professional development and well-being of its employees.

This particular opportunity is l... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Strong communication and interpersonal skills
  • Ability to multitask effectively
  • Basic math skills for cash handling
  • Availability to work flexible schedules including evenings and weekends
  • English proficiency

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, set up, guest service (host or bartender), and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a plus 1 Service attitude

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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