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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
The Guest Service Agent position is a vital role within the hospitality industry, typically found in hotels, resorts, and other lodging establishments. The company hiring for this role is a reputable hotel that prides itself on delivering exceptional customer service and creating memorable guest experiences. As a part of the hotel team, the Guest Service Agent acts as the frontline representative, responsible for greeting guests warmly, managing reservations, and ensuring seamless check-in and check-out processes. This role demands excellent communication skills, high attention to detail, and the ability to handle various guest inquiries and situations with professionalism and care. The... Show More
Job Requirements
- high school diploma or equivalent
- experience in customer service or hospitality preferred
- ability to handle money and make change correctly
- proficiency in computer use and reservation software
- availability to work various shifts
- strong communication skills
- ability to maintain confidentiality
Job Qualifications
- high school diploma or equivalent
- previous experience in front desk or guest services preferred
- strong communication and interpersonal skills
- ability to handle cash accurately
- knowledge of reservation systems and computer operations
- excellent problem-solving abilities
- ability to work flexible shifts including weekends and holidays
- customer-oriented and polite demeanor
Job Duties
- greet guests
- check them in and out with friendliness, speed and accuracy
- maintain all paperwork as required by your shift
- maintain accuracy in handling cash
- operate switchboard and transfer calls as required
- keep all business confidential on and off duty
- know room rates, locations, and furnishings of all rooms
- promote membership in the franchise's membership club
- help secure lodging for guests by referrals when hotel is full
- know what attractions, restaurants, and events are available
- take and record reservations with accuracy, confirm as requested
- check credit cards and guaranteed reservations for validity and acceptability
- know status of reservations on a daily and future basis
- handle guest complaints
- know emergency procedures and how to respond
- keep lobby and office area clean at all times
- complete shift verification and comment logs
- perform all other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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