Guest Service Agent

The Verve Hotel - Boston Natick is a premier hotel located in the vibrant heart of Natick, Massachusetts. Known for its commitment to delivering exceptional hospitality experiences, the hotel emphasizes comfort, style, and personalized service to all its guests. Whether accommodating business or leisure travelers, The Verve Hotel combines modern amenities with a welcoming atmosphere designed to ensure that every visit is memorable and enjoyable. The hotel prides itself on creating an environment where guests feel valued and cared for, supported by a team of dedicated professionals who share a passion for hospitality. The Verve Hotel - Boston Natick operates with a focus on both guest satisfaction and employee development, fostering a culture of inclusivity and professional growth.

Joining The Verve Hotel as a Guest Service Agent means becoming the first point of contact for guests, playing a pivotal role in the overall guest experience. This role is essential in creating a warm, inviting, and seamless stay for every visitor. As a Guest Service Agent, you will greet and welcome guests in a friendly and professional manner, efficiently managing check-ins and check-outs while handling reservations with accuracy. The position requires someone who is responsive to guest requests and skilled at resolving issues promptly to uphold high satisfaction levels.

In addition to front desk responsibilities, the Guest Service Agent collaborates closely with other hotel departments to deliver cohesive service experiences. You will provide guests with detailed information about hotel amenities, local attractions, and available services, acting as a knowledgeable resource throughout their stay. Handling phone inquiries and emails is also a key part of the role, ensuring that all communications are directed appropriately and handled with professionalism.

The Verve Hotel offers this position on a part-time or full-time basis, with a competitive hourly wage of $17.75 paid bi-weekly. The hotel’s supportive and inclusive work environment promotes career advancement through training and development programs. Employee benefits include dental and vision insurance, supplemental insurance options, a 401(k) retirement plan, and perks such as employee discounts on hotel stays and amenities, free parking, and employee lunches. Availability to work mid to late evenings, weekends, and holidays is required, reflecting the dynamic nature of the hospitality industry.