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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Travel opportunities
Professional Development
Job Description
The Guest Service Agent role is a critical position within the hospitality industry, specifically within the hotel sector. This position is vital for maintaining an excellent guest experience, managing check-ins and check-outs, and ensuring smooth communication between guests and the hotel staff. Our company is a well-established hotel committed to providing outstanding customer service, comfort, and memorable stays to every guest. With a focus on friendly and efficient service, our hotel prides itself on hosting guests in an environment that is welcoming, safe, and professional.
As a Guest Service Agent, you will be the first point of contact for gu... Show More
As a Guest Service Agent, you will be the first point of contact for gu... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in customer service or hotel environment preferred
- basic computer skills
- cash handling experience
- effective communication skills
- ability to work flexible shifts including nights, weekends and holidays
- ability to maintain confidentiality
- strong attention to detail
Job Qualifications
- high school diploma or equivalent
- prior experience in guest service or hospitality preferred
- good communication and interpersonal skills
- ability to handle cash and perform basic math
- familiarity with hotel computer systems
- knowledge of emergency procedures
- problem-solving skills for handling guest complaints
- ability to promote hotel services and memberships
Job Duties
- be ready to begin work at the specified time
- greet guests and check them in and out with friendliness, speed and accuracy
- maintain all paperwork as required by your shift, initial and date when applicable
- maintain accuracy in handling cash, responsible for the cash drawer and balancing shift report
- operate switchboard and transfer calls as required by shift
- keep all business confidential on and off duty
- know room rates, locations, and furnishings of all rooms
Job Criteria
Experience
No experience required
Job Location
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