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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Access to telehealth services
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational and professional development
Referral Bonus Program
Job Description
HHM Hotels is a respected hospitality company known for delivering exceptional guest experiences across its portfolio of hotels. With a commitment to excellence, sustainability, and personalized service, HHM Hotels places its guests' satisfaction and comfort at the heart of its operations. This company is renowned for its friendly atmosphere, professional environment, and opportunities for career growth within the hospitality industry. The firm prides itself on embracing innovation and maintaining high standards, ensuring every guest feels welcome and valued during their stay. As part of its dedication to employee development, HHM Hotels offers comprehensive benefits and a workplace culture that encourages... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
- ability to stand for extended periods
- capability to lift up to 25 pounds
- willingness to work varying schedules including holidays and weekends
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests promptly and courteously
- register and assign hotel rooms
- establish payment methods and verify credit
- make and confirm reservations
- compute bills, collect payments, and provide change
- manage communication via telephone and PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints escalating to supervisor when necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping tasks including balancing accounts and audits
- monitor and work to improve guest satisfaction scores
- follow safety protocols including MSDS and OSHA standards
- assist in breakfast area or with guests' luggage during peak periods
- ensure overall guest satisfaction
- perform additional duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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