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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $29.50 - $30.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the eighth largest hotel company in the United States and continues to experience rapid growth. This dynamic company operates a diverse portfolio that includes a blend of full-service and focused hotels in major cities across the country. Sonesta manages over 1,000 properties spanning eight countries, offering a unique hospitality experience rooted in passion, loyalty, and meaningful guest connections. Their commitment to delivering quality, value, and exceptional service is reflected in their motto, 'Together We Thrive.' As a hospitality leader, Sonesta values the human side of their industry, emphasizing the importance of guest experience and... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willing to obtain a ServSafe certification
- May be required to obtain a TIPS certification
- Valid driver's license required
- Ability to frequently stand, bend, climb, kneel, and move about the facility
- Ability to carry, lift or pull items weighing up to 50 pounds
- Ability to frequently handle objects and equipment
- Ability to stand for extended periods
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Experience in the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Basic math skills including budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Responsible to maintain the security of cash, credit card transactions, and guest information
- Routinely book guest reservations for individuals and/or groups requested either by phone or from within the hotel
- process cancellations, revisions, and update information on changes
- Up-sell rooms to maximize revenue
- Follow overall seasonal demand reservation strategy with regard to room type and length of stay pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour ensuring guests receive the service and products offered by the hotel complying with local laws regarding alcoholic beverage sales
- Ensure guest special requests are fulfilled and proper delivery of guest services is maintained
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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