Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $29.50 - $30.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the eighth largest hotel company in the United States and continues to experience rapid growth. This dynamic company operates a diverse portfolio that includes a blend of full-service and focused hotels in major cities across the country. Sonesta manages over 1,000 properties spanning eight countries, offering a unique hospitality experience rooted in passion, loyalty, and meaningful guest connections. Their commitment to delivering quality, value, and exceptional service is reflected in their motto, 'Together We Thrive.' As a hospitality leader, Sonesta values the human side of their industry, emphasizing the importance of guest experience and operational excellence in every aspect of their service.
The role of the Guest Services Agent (GSA) at Sonesta International Hotels is an integral part of the guest experience and operational success. The GSA serves as the primary point of contact for guests checking into the hotel, representing the Sonesta brand with professionalism and warmth. This position entails a range of responsibilities that ensure smooth front desk operations and superior guest services. GSAs manage front desk technologies, handle guest relations, and support the Operations Manager. This role is crucial in maintaining the hotel’s reputation for excellent service and customer satisfaction.
GSAs are expected to deliver the Sonesta G.U.E.S.T. standards consistently in all guest and client interactions. Their duties go beyond basic check-in and check-out procedures to include guest registration, issuing room keys, providing information about hotel services, and answering phone inquiries courteously and promptly. They are tasked with processing financial transactions accurately, securing cash and credit card data, and managing guest information with a high level of discretion and security.
Additionally, the GSA assists with reservations for individuals and groups, processing booking changes, and up-selling room options to maximize hotel revenue. They also contribute to the overall hospitality experience by promoting teamwork among staff and ensuring seamless communication across departments. GSAs often manage the sale of food and beverages within the hotel, complying with all relevant laws, and fulfilling special guest requests. Their role demands adherence to federal, state, and local regulations related to health, safety, and alcohol service.
The position requires excellent communication skills, problem-solving abilities, and proficiency with technology platforms such as Microsoft Office and Opera systems. The ideal candidate is comfortable standing for extended periods and performing physical tasks including lifting and moving items up to 50 pounds. Work schedules may include mornings, evenings, weekends, and holidays to provide continuous guest support. Compensation for the position ranges from $29.50 to $30.00 per hour, with the base pay dependent on relevant knowledge, skills, and experience. Sonesta International Hotels offers a competitive benefits package aimed at supporting the well-being and financial security of their employees.
The role of the Guest Services Agent (GSA) at Sonesta International Hotels is an integral part of the guest experience and operational success. The GSA serves as the primary point of contact for guests checking into the hotel, representing the Sonesta brand with professionalism and warmth. This position entails a range of responsibilities that ensure smooth front desk operations and superior guest services. GSAs manage front desk technologies, handle guest relations, and support the Operations Manager. This role is crucial in maintaining the hotel’s reputation for excellent service and customer satisfaction.
GSAs are expected to deliver the Sonesta G.U.E.S.T. standards consistently in all guest and client interactions. Their duties go beyond basic check-in and check-out procedures to include guest registration, issuing room keys, providing information about hotel services, and answering phone inquiries courteously and promptly. They are tasked with processing financial transactions accurately, securing cash and credit card data, and managing guest information with a high level of discretion and security.
Additionally, the GSA assists with reservations for individuals and groups, processing booking changes, and up-selling room options to maximize hotel revenue. They also contribute to the overall hospitality experience by promoting teamwork among staff and ensuring seamless communication across departments. GSAs often manage the sale of food and beverages within the hotel, complying with all relevant laws, and fulfilling special guest requests. Their role demands adherence to federal, state, and local regulations related to health, safety, and alcohol service.
The position requires excellent communication skills, problem-solving abilities, and proficiency with technology platforms such as Microsoft Office and Opera systems. The ideal candidate is comfortable standing for extended periods and performing physical tasks including lifting and moving items up to 50 pounds. Work schedules may include mornings, evenings, weekends, and holidays to provide continuous guest support. Compensation for the position ranges from $29.50 to $30.00 per hour, with the base pay dependent on relevant knowledge, skills, and experience. Sonesta International Hotels offers a competitive benefits package aimed at supporting the well-being and financial security of their employees.
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willing to obtain a ServSafe certification
- May be required to obtain a TIPS certification
- Valid driver's license required
- Ability to frequently stand, bend, climb, kneel, and move about the facility
- Ability to carry, lift or pull items weighing up to 50 pounds
- Ability to frequently handle objects and equipment
- Ability to stand for extended periods
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Experience in the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Basic math skills including budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Responsible to maintain the security of cash, credit card transactions, and guest information
- Routinely book guest reservations for individuals and/or groups requested either by phone or from within the hotel
- process cancellations, revisions, and update information on changes
- Up-sell rooms to maximize revenue
- Follow overall seasonal demand reservation strategy with regard to room type and length of stay pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour ensuring guests receive the service and products offered by the hotel complying with local laws regarding alcoholic beverage sales
- Ensure guest special requests are fulfilled and proper delivery of guest services is maintained
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
