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Job Overview
Compensation
Hourly
Range $14.25 - $18.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
flexible scheduling
Employee Discounts
Professional development opportunities
Job Description
Our company is a well-established hospitality provider operating a prominent hotel known for delivering exceptional guest experiences and outstanding service. The hotel prides itself on maintaining a warm, welcoming atmosphere while catering to both business and leisure travelers seeking comfort, convenience, and professionalism during their stay. We are committed to upholding the highest standards in customer service and operational efficiency to ensure every guest has a memorable visit.
We are currently seeking a Front Desk Agent to join our dynamic team. This full-time role plays a crucial part in creating a positive first impression for guests as they... Show More
We are currently seeking a Front Desk Agent to join our dynamic team. This full-time role plays a crucial part in creating a positive first impression for guests as they... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to work varying schedules including nights weekends and holidays
- High work ethic and self-initiative
- Strong communication skills
- Ability to operate front office computer systems
- Attention to detail
- Friendly and professional demeanor
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or front desk operations preferred
- Basic knowledge of reservation systems and cash handling
- Strong communication and customer service skills
- Ability to work in a fast-paced environment
- Attention to detail and problem-solving capabilities
- Team player with a positive attitude
Job Duties
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system including all daily transactions and those which are not performed often
- Accurately manage cash handling including receiving cash checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates discounts and how to handle each
- Have working knowledge of reservations and procedures including how to take same day reservations should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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