Guest Service Agent

Modesto, CA, USA|Onsite

Job Overview

Compensation

Hourly

Exact $18.00

Benefits

Health Insurance

Paid Time Off

team environment

Professional Development

Employee Discounts

Retirement Plan

Job Description

The position is for a Guest Service Agent at a respected hotel operation that upholds AAA Four Diamond standards. The hotel is committed to delivering excellent hospitality experiences to its guests by maintaining high service quality and professionalism throughout its team. Recognized for outstanding guest care, the hotel operates in a dynamic and client-focused environment where every team member plays an important role in creating memorable stays. The Guest Service Agent acts as a key ambassador for the hotel's brand, representing the organization with utmost courtesy, diligence, and enthusiasm. This role is essential in ensuring guest satisfaction by managing phone... Show More

Job Requirements

must be at least 18 years of age
2+ years in hospitality
basic math skills
proficient in windows and microsoft office suite

Job Qualifications

must be at least 18 years of age
2+ years in hospitality
bilingual is a plus
basic math skills
proficient in windows and microsoft office suite
knowledge of hospitality software such as hosts, opera, infor, and/or other housekeeping tracking systems is preferred

Job Duties

ensure services and amenities provided follow aaa four diamond standards
handle phone inquiries, make reservations, handle room changes, review balances, collect payments, settle guest accounts, and provide assistance and direction
work with hosts to block room assignments for players and ensure that any special accommodations for the players are met
assist with the daily check-in and check-out processes of the hotel operations
greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
take and distribute messages or mail and redirect calls
manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and crcr information
respond to guest complaints in a timely and professional manner
work directly with housekeeping to ensure rooms are ready and up to crcr standards
upsell additional amenities and services when appropriate
organizing transport services for guests at their request
ensure guests are satisfied with their experience at the hotel through regular contact with guests
ensure all guest contact is courteous, informative, and thorough
receive shipments and file and organize documents
other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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