Guest Service Agent

Stonebridge is a reputable hospitality management company operating a portfolio of hotels committed to delivering exceptional guest experiences. Headquartered in the United States, Stonebridge focuses on managing full-service hotels and resorts that prioritize customer service, comfort, and convenience. A leader in the hospitality industry, Stonebridge prides itself on fostering a work environment that values teamwork, dedication, and respect for diversity. The company continuously invests in the growth and development of its employees by offering comprehensive training and competitive benefit packages. Stonebridge is an equal opportunity employer that emphasizes creating an inclusive workforce by providing reasonable accommodations for individuals with disabilities, ensuring that all team members can thrive in their roles.

Located in Aurora, Colorado, this position of Guest Service Agent at Stonebridge offers an hourly rate of $18.50, positioning it as an attractive opportunity for individuals passionate about hospitality and client service. The Guest Service Agent serves as the critical first and last point of contact for hotel guests, responsible for facilitating smooth check-ins and check-outs while maintaining the highest standards of guest service. This role requires impeccable accuracy in handling reservations, billing, and credit card transactions, ensuring a secure, pleasant, and efficient guest experience throughout their stay.

The ideal candidate will be skilled in operating the front desk according to established standard operating procedures, managing phone systems efficiently, and being knowledgeable about the hotel facilities, amenities, and local area to assist guests effectively. The role involves meticulous oversight of financial transactions, confirming credit card validity, preparing daily reports, and maintaining a clean and welcoming lobby environment. Safety and confidentiality are paramount, as the agent must adhere to emergency procedures and carefully manage guest information.

Equipped with strong communication skills, the Guest Service Agent is expected to respond promptly and courteously to all guest inquiries and resolve complaints professionally. They will also coordinate with housekeeping to manage room availability and status updates efficiently. This position demands consistent accountability, initiative, and the ability to work independently or as part of a team. The agent must demonstrate excellent customer service skills, proactive problem-solving, and the willingness to uphold the company’s high standards of personal appearance and grooming.

This full-time role also entails physical demands such as standing for over two-thirds of the work time, occasional walking, and light lifting or pushing of items, all within a typical indoor hotel environment. The company encourages a culture of safety, security, and quality in service delivery, supporting associates in meeting and exceeding their productivity and service goals.

The employment opportunity at Stonebridge promises exposure to a dynamic work environment within a leading hotel management company and a chance to build a rewarding career in hospitality. The comprehensive benefits package includes medical, dental, and vision insurance, paid time off, 401(k) matching, wellness programs, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. All employment processes, from recruitment to advancement, are conducted free of discrimination, supporting equal employment opportunities for all qualified candidates. The position will remain open until July 24, 2025, offering motivated individuals ample time to apply and join the Stonebridge team.