Drury Hotels logo

Guest Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $13.00 - $16.50
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Work Schedule

Flexible
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Benefits

Incentives
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Life insurance
Disability insurance
Team Member Assistance Program

Job Description

Drury Hotels is a renowned hospitality company dedicated to providing exceptional guest experiences with a commitment to genuine service and an inclusive work environment. Established with a focus on creating lasting memories for travelers, Drury Hotels operates numerous properties across the United States, including on 705 University Drive East in College Station, Texas. The company's brand is synonymous with quality accommodations, friendly staff, and exceptional customer service. Drury Hotels prides itself on fostering a workplace culture where employees feel valued and empowered to grow professionally and personally.

At Drury Hotels, the employment type for this position is part-time. The company offers competitive salaries along with various incentives designed to promote teamwork and reward outstanding performance. Employees benefit from a flexible work-life balance, which includes paid time off and opportunities for career growth and development. The property in College Station is actively seeking enthusiastic and motivated individuals who thrive in a dynamic hospitality environment and are eager to contribute to the company’s continued success.

The Part-Time Guest Service Agent plays a vital role in representing Drury Hotels as the welcoming face to guests entering and departing the hotel. This role is more than just a front desk position; it is about creating exceptional and positive experiences for guests and team members alike. The Guest Service Agent is responsible for greeting guests warmly, providing efficient check-in and check-out services, handling guest requests, and assisting with hotel promotions and programs. Additionally, this role involves participating in food and beverage services during breakfast and the 5:30 p.m. Kickback, which may require tasks like food preparation, setup, hosting, bartending, and cleanup.

The position emphasizes excellent communication skills, a friendly demeanor, and the ability to multitask effectively in a fast-paced environment. Drury Hotels values employees who demonstrate integrity, service excellence, and hospitality, promoting a positive company culture that supports both customer satisfaction and staff engagement. By joining Drury Hotels, individuals not only secure a job but also become part of a team that believes in collective success, continuous learning, and rewarding contributions.

This role offers immediate hiring opportunities, providing applicants the chance to start a career path filled with professional growth and various benefits. The company champions a supportive work atmosphere backed by mentorship, cross-training, and management training programs that help employees develop and advance. Furthermore, Drury Hotels has earned recognition as one of Newsweek’s America’s Greatest Workplaces 2025, highlighting its commitment to high standards and exemplary workplace practices. The Part-Time Guest Service Agent position is ideal for candidates seeking a fulfilling hospitality role with flexibility, rewarding incentives, and a vibrant, team-oriented culture.

Job Requirements

  • High school diploma or equivalent
  • Ability to work part-time hours
  • Experience in guest services or hospitality preferred
  • Strong communication skills
  • Basic cash handling skills
  • Ability to multitask and work in a fast-paced environment
  • Friendly and professional demeanor

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a plus 1 Service attitude

Job Criteria

Experience

No experience required


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