Job Overview
Compensation
Hourly
Range $12.50 - $15.75
Work Schedule
Flexible
Benefits
Incentives
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Plan
Employee assistance program
Job Description
Drury Hotels is a renowned hospitality brand known for its commitment to excellent guest service and employee satisfaction. Located at 120 Alcide Dominique in Lafayette, Louisiana, this establishment offers a welcoming environment not only for its guests but also for its employees. Drury Hotels prides itself on fostering a culture where every team member feels valued, supported, and empowered to deliver outstanding service. The company is recognized for its award-winning workplace environment, ranking among Newsweek's America's Greatest Workplaces in 2025. Drury Hotels emphasizes work-life balance, career growth opportunities, and comprehensive benefits, making it an ideal place for professionals seeking a rewarding career in the hospitality industry.
The Front Desk Agent role at Drury Hotels is a pivotal position responsible for being the welcoming face of the hotel. This role involves interacting with guests from the moment they arrive until their departure, ensuring a seamless and pleasant experience. The ideal candidate will be a friendly, efficient, and professional individual who can perform a variety of front desk functions, including guest check-ins and check-outs, maintaining guest records, handling cash transactions, promoting company programs, and resolving issues promptly. Additionally, the Front Desk Agent will assist with daily meal services such as breakfast and the evening "5:30 p.m. Kickback," engaging with guests either as a host or bartender, reinforcing the hotel's commitment to exceptional hospitality.
Drury Hotels values a service-oriented mindset characterized by a +1 Service attitude, meaning employees go above and beyond to create positive experiences. The hotel promotes a strong culture of integrity, service, and hospitality, encouraging team members to embody these principles in their interactions with coworkers and guests alike. This entry-level position offers flexible scheduling to support work-life balance, along with incentives like quarterly bonuses up to $3200 annually based on hotel performance. Employees also benefit from medical, dental, vision, life insurance, disability coverage, and participation in the Team Member Assistance Program, as well as a company-matched 401(k) retirement plan.
Career development is a priority at Drury Hotels, with opportunities for mentorship, cross-training, and management training designed to support team members' professional growth. With over 200 internal promotions in the past year alone, the hotel demonstrates a strong commitment to recognizing and advancing its talent. The supportive and inclusive work environment ensures that Front Desk Agents and other staff members not only succeed in their roles but thrive and build long-term careers.
In summary, this position offers much more than a typical front desk job; it provides an opportunity to join a respected hotel brand where you can grow, feel appreciated, and contribute to superior guest experiences. If you have a warm personality, strong organizational skills, and a passion for hospitality, Drury Hotels invites you to become part of their dedicated team and start a fulfilling career today.
The Front Desk Agent role at Drury Hotels is a pivotal position responsible for being the welcoming face of the hotel. This role involves interacting with guests from the moment they arrive until their departure, ensuring a seamless and pleasant experience. The ideal candidate will be a friendly, efficient, and professional individual who can perform a variety of front desk functions, including guest check-ins and check-outs, maintaining guest records, handling cash transactions, promoting company programs, and resolving issues promptly. Additionally, the Front Desk Agent will assist with daily meal services such as breakfast and the evening "5:30 p.m. Kickback," engaging with guests either as a host or bartender, reinforcing the hotel's commitment to exceptional hospitality.
Drury Hotels values a service-oriented mindset characterized by a +1 Service attitude, meaning employees go above and beyond to create positive experiences. The hotel promotes a strong culture of integrity, service, and hospitality, encouraging team members to embody these principles in their interactions with coworkers and guests alike. This entry-level position offers flexible scheduling to support work-life balance, along with incentives like quarterly bonuses up to $3200 annually based on hotel performance. Employees also benefit from medical, dental, vision, life insurance, disability coverage, and participation in the Team Member Assistance Program, as well as a company-matched 401(k) retirement plan.
Career development is a priority at Drury Hotels, with opportunities for mentorship, cross-training, and management training designed to support team members' professional growth. With over 200 internal promotions in the past year alone, the hotel demonstrates a strong commitment to recognizing and advancing its talent. The supportive and inclusive work environment ensures that Front Desk Agents and other staff members not only succeed in their roles but thrive and build long-term careers.
In summary, this position offers much more than a typical front desk job; it provides an opportunity to join a respected hotel brand where you can grow, feel appreciated, and contribute to superior guest experiences. If you have a warm personality, strong organizational skills, and a passion for hospitality, Drury Hotels invites you to become part of their dedicated team and start a fulfilling career today.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to work flexible hours including evenings and weekends
- strong interpersonal and communication skills
- basic computer literacy
- ability to handle cash accurately
- positive attitude and professionalism
- legal authorization to work in the United States
Job Qualifications
- Warm and friendly manner in relating to and interacting with the public
- demonstrated attention to detail while handling multiple tasks simultaneously
- familiarity with handling money, making change, and using office machines in day-to-day activities
- ability to speak and receive direction in English, both written and verbal
- willingness and ability to work alone as scheduled
Job Duties
- Assist guests in a friendly, efficient, courteous, and professional manner
- perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
- assist with breakfast and 5:30 p.m. Kickback service, including food preparation, set up, guest service as host or bartender, and clean-up
- present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
- ensure an exceptional guest experience with courteous, friendly service and a +1 Service attitude
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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