Guest Service Agent

Stonebridge is a reputable hospitality management company known for its commitment to delivering exceptional guest experiences across its portfolio of hotels and resorts. Situated in the vibrant city of New Orleans, Louisiana, Stonebridge focuses on blending high-quality service with a welcoming atmosphere, ensuring guests feel valued from the moment they arrive. The company operates a diverse range of properties that cater to both business travelers and vacationers, emphasizing comfort, convenience, and personalized care. Stonebridge is dedicated to fostering an inclusive and supportive work environment, promoting diversity and equal employment opportunities for all team members. With a strong reputation in the hospitality industry, Stonebridge offers career growth opportunities and comprehensive benefits for its employees.

The Guest Service Agent position at one of Stonebridge’s hotels in New Orleans is an essential front-line role responsible for ensuring smooth and efficient check-in and check-out procedures while maintaining accurate records and a high level of guest satisfaction. This role involves interacting with guests in a professional, friendly manner, handling inquiries, managing reservations, and processing payments. The Guest Service Agent works closely with the Front Office Manager and collaborates with housekeeping and maintenance teams to address guest needs promptly. The position is open to part-time, full-time, seasonal, and on-call employment statuses, offering flexibility in scheduling. Although the pay range is not specified, the role comes with the opportunity to work in a dynamic hospitality environment, gain valuable experience in front desk operations, and be part of a team committed to excellence in guest service. This position requires candidates who are customer-focused, organized, and skilled in using property management systems and office software. The work environment is primarily indoor, requiring standing and walking for extended periods, and occasional lifting of light items. Stonebridge provides reasonable accommodations to enable qualified individuals with disabilities to perform the duties effectively. Joining Stonebridge as a Guest Service Agent means contributing to a memorable guest experience, enhancing the hotel's reputation, and developing professional skills in the hospitality industry.