Guest Service Agent

Drury Hotels is a well-established hospitality company known for providing exceptional guest experiences and fostering a welcoming environment for both its guests and team members. Located at 10393 Reed Street in Westminster, Colorado, this property represents the brand's commitment to quality service and community engagement. Drury Hotels has earned a reputation for awarding its employees with competitive compensation and comprehensive benefits, along with ample opportunities for career growth and development. It's recognized among Newsweek's America's Greatest Workplaces of 2025, which speaks to its dedication to creating a positive and rewarding workplace culture.

This particular job opening is for a part-time Front Desk Agent position, offering 20 to 25 hours per week with shifts available in the mornings or afternoons. The rate of pay starts at $20.54 per hour, with a potential range up to $29.22 depending on experience, skills, and education. This role requires availability on Fridays and/or Saturdays, making it ideal for individuals seeking flexible scheduling in a dynamic hospitality environment. The position is fundamentally guest-facing, emphasizing the importance of interpersonal skills and a warm, friendly demeanor. As the first point of contact for guests entering and leaving the hotel, the Front Desk Agent helps shape the overall guest experience and is key to promoting the Drury culture.

The role involves performing a variety of front desk functions such as checking guests in and out, promoting company loyalty programs, maintaining accurate guest records, handling cash transactions, monitoring guest satisfaction, and resolving any issues that arise promptly and professionally. Additionally, the Front Desk Agent supports service during the hotel's breakfast hours and the evening 5:30 p.m. Kickback, which may involve food preparation, setup, guest hosting, bartending, and cleanup duties. The ideal candidate is someone organized and efficient, capable of multitasking, and who enjoys interacting with a diverse guest base.

Drury Hotels places a strong emphasis on employee well-being, offering attractive benefits including paid time off, flexible scheduling, hotel discounts and free room nights, health benefits like medical, dental, and vision coverage, prescription plans, life insurance, disability coverage, and a Team Member Assistance Program. There is also a company-matched 401(k) retirement plan and incentive programs such as discretionary quarterly bonuses up to $3,200 based on hotel performance. Employees at Drury Hotels experience a culture that values who they are as individuals and the contributions they make daily. This part-time Front Desk Agent position is an excellent opportunity for individuals seeking a role in hospitality that values community, offers room for growth, and rewards dedication.