Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $31,681.42 - $34,968.70
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hotel management company known for its commitment to delivering exceptional hospitality experiences through a blend of personalized service and sustainable practices. With a diverse portfolio of properties catering to both leisure and business travelers, HHM Hotels prioritizes guest satisfaction, operational excellence, and employee growth. The company fosters a culture that values integrity, respect, and innovation, encouraging team members to contribute actively to the company's ongoing success. HHM Hotels stands out in the hospitality industry by emphasizing sustainability standards alongside brand consistency, ensuring guests enjoy memorable stays in environments that respect and preserve our planet.
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Job Requirements
- High School diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High School diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests and offer assistance immediately
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests promptly
- receive and resolve guest complaints or escalate to supervisor
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities including balancing accounts and conducting audits
- monitor guest satisfaction scores and work to improve them
- practice safe work habits and follow MSDS and OSHA standards
- assist in the breakfast area or with guest luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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