Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $37,079.20 - $40,728.06
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
24/7 access to TELUS Health
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Professional Development
Referral Bonus
Job Description
HHM Hotels is a reputable hospitality company known for its commitment to excellence and delivering outstanding guest experiences across its portfolio of properties. As a leader in the hotel industry, HHM Hotels emphasizes a guest-centric approach backed by strong brand and sustainability standards. The hotels under HHM proudly cater to diverse clientele, offering comfortable accommodations, excellent service, and memorable stays. HHM Hotels values high standards of professionalism, safety, and community-minded practices, making it a respected employer and choice hospitality provider. The company fosters a positive and supportive work culture that promotes career growth and development within the hospitality sector.
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Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance
- register and assign guests to rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change
- transmit and receive messages using telephones or PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and audits
- be aware of guest satisfaction scores and work toward increasing satisfaction
- practice safe work habits and follow MSDS and OSHA standards
- assist in the breakfast area or with luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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