Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $32,180.41 - $35,296.18
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Wellness Program
Commuter assistance
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Vision Insurance
401(k) matching
employee discount
Life insurance
Referral program
Job Description
HHM Hotels is a renowned hospitality company that prides itself on delivering exceptional guest experiences across its portfolio of hotels. With a strong commitment to quality, sustainability, and guest satisfaction, HHM Hotels continues to set the standard for excellence in the hospitality industry. The company operates a diverse range of properties, catering to both business and leisure travelers, and offering a warm, welcoming environment enriched by professional service and innovative practices. HHM Hotels is dedicated to fostering a supportive work culture, providing comprehensive training programs, and offering clear career progression opportunities for its employees.
The role of Guest Ser... Show More
The role of Guest Ser... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer to assist with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and follow MSDS and OSHA standards
- assist in the breakfast area or with guests' luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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