Job Overview
Employment Type
Full-time
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Transit Benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a leading hospitality company known for delivering exceptional guest experiences across its diverse portfolio of properties. As a reputable hotel management group, HHM Hotels is dedicated to maintaining high standards of service, comfort, and sustainability within the hospitality industry. The company is characterized by its commitment to providing a supportive work environment that fosters growth, inclusivity, and excellence among its employees. HHM Hotels operates hotels that range from boutique to full-service properties, welcoming guests from all over the world with an emphasis on warmth, professionalism, and attention to detail.
The company culture at HHM Hotels revolve... Show More
The company culture at HHM Hotels revolve... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Location
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