Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Benefits
Training and development opportunities
Flexible work schedule
Supportive team environment
Employee discounts on hotel stays and amenities
competitive pay
Health Insurance
Paid Time Off
Job Description
OTH Hotels Resorts is a leading hospitality company renowned for its commitment to authentic, personalized guest experiences. Unlike conventional hospitality providers that rely on scripted service, OTH Hotels Resorts embraces the philosophy of Unscripted Hospitality, which emphasizes genuine human connections, attentiveness, and empathy. This approach has positioned them as a preferred choice for travelers seeking warm, memorable stays where hospitality goes beyond routine tasks to create meaningful moments. With properties that blend comfort, style, and a welcoming atmosphere, OTH Hotels Resorts continues to set new benchmarks in the hotel industry by fostering a culture centered around care, empowerment, and personal... Show More
Job Requirements
- High school diploma or equivalent
- Previous hotel front desk or hospitality experience preferred but not required
- Reliable and punctual
- Strong interpersonal and communication skills
- Ability to handle stressful situations calmly
- Basic computer proficiency
- Flexibility to work various shifts including evenings, weekends, and holidays
Job Qualifications
- Strong verbal communication skills in English
- Customer service or hospitality experience preferred
- Comfortable using computers and learning hotel systems (training provided)
- Detail-oriented and organized
- Ability to multitask in a fast-paced environment
- Friendly and approachable with a positive attitude
- Able to work flexible hours including weekends and holidays
Job Duties
- Welcome guests with warmth and professionalism, ensuring a smooth and personalized check-in and check-out experience
- Provide thoughtful recommendations, directions, and assistance to enhance each guest's visit
- Handle guest inquiries, concerns, and special requests with patience, empathy, and a can-do attitude
- Accurately process reservations, payments, and room assignments using the property management system
- Maintain knowledge of hotel features, services, amenities, and local area attractions
- Communicate promptly and clearly with other departments to fulfill guest needs (housekeeping, engineering, food & beverage, etc.)
- Monitor lobby and guest areas to ensure they are welcoming and well-maintained
- Support team members with administrative or operational tasks as needed
- Follow safety, security, and confidentiality procedures to protect guests and property
- Represent the spirit of OTH Hotels Resorts with every interaction—onsite or over the phone
Job Location
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