Guest Service Agent

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $21.00 - $23.00

Benefits

opportunities for professional growth

supportive and team-oriented work environment

Training and development programs

employee recognition initiatives

Flexible working hours

Job Description

HHM Hotels is a renowned hospitality company committed to delivering exceptional guest experiences through high standards of service, sustainability, and innovation. As a leading hotel management company, HHM Hotels operates a diverse portfolio of properties focused on comfort, quality, and guest satisfaction while embracing environmentally responsible practices under the EarthView program. With a culture built on People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, HHM Hotels fosters a supportive and growth-oriented workplace where employees are valued and empowered to excel in their roles.

We are currently seeking a dedicated and personable Guest Ser... Show More

Job Requirements

High school diploma or equivalent preferred
previous customer service experience or equivalent training required
knowledge of PMS systems preferred
ability to stand for extended periods
capability to lift up to 25 pounds
availability to work varied schedules including holidays, weekends, and alternate shifts

Job Qualifications

High school diploma or equivalent preferred
previous customer service experience or equivalent training required
knowledge of PMS systems preferred

Job Duties

Greet guests immediately and offer assistance with their needs
register and assign guests to hotel rooms
establish methods of payment and verify credit
make and confirm reservations
compute bills, collect payments, and make change for guests
transmit and receive messages using telephones or the PMS system
respond to guest requests in a timely manner
receive and resolve guest complaints, elevating to supervisor if necessary
secure guests' valuables in hotel safe or safe-deposit boxes when not available in guest rooms
perform bookkeeping activities such as balancing accounts and conducting audits
be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
follow sustainability guidelines and practices related to HHM's EarthView program
practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
assist in the breakfast area or assist guests with luggage during peak periods
ensure overall guest satisfaction
perform other duties as requested by management

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: