Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible work schedule
Professional development opportunities
Job Description
Kimpton Hotels & Restaurants is a renowned boutique hotel group known for its heartfelt, human-centered approach to hospitality. Originating in San Francisco in 1981, this company was founded on the principle of rebelling against impersonal and generic hospitality experiences that can leave guests feeling disconnected. Instead, Kimpton Hotels & Restaurants has established a unique standard in the boutique hotel industry by creating environments where genuine connections between people—both guests and employees—are encouraged and celebrated. With a lively and entrepreneurial spirit, the company thrives on embracing individuality, creativity, and self-leadership, crafting a workplace culture that is quirky, empowering, and exceptional. As... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Previous experience in a front desk or customer-facing role preferred
- Knowledge of immediate area, services, attractions, and events
- Flexible schedule with availability to work evenings, weekends, and holidays
- Ability to work well under pressure with a fast-paced guest environment
- Familiarity with hotel systems and precise information entry
- Strong communication and interpersonal skills
- Commitment to diversity and inclusion
Job Qualifications
- High school diploma or general education degree (GED) required
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule with ability to work evenings, weekends, and holidays
- Ability to work well under pressure managing many arrivals and departures
- Familiarity with hotel systems and operations and accurate data entry skills
Job Duties
- Review arrivals noting special requests and blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Submit all lost and found articles accompanied by a completed lost and found report
- Open, secure, and balance out daily shift bank involving cash, check, and credit card transactions
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily selling status of the hotel using yield management system
- Attend department meeting once a month
- Communicate by telephone and/or radio with Reservations, Sales, Housekeeping, Bell Staff, and Valet departments
Job Location
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