Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Benefits
diverse and inclusive work culture
opportunities for career growth
Employee discounts at hotels and restaurants
flexible scheduling
Paid Time Off
Health Insurance
Retirement Savings Plans
Job Description
Kimpton Hotels is a renowned boutique hotel brand known for its heartfelt and genuine approach to hospitality. Founded in 1981 in San Francisco by Bill Kimpton, the company emerged as a rebellious alternative to impersonal and generic hotel experiences, pioneering a culture where personal connections and meaningful experiences are at the core of every guest interaction. Kimpton Hotels continues to lead the boutique hotel industry with a spirited, creative, and empowering work environment that encourages individuality and celebrates diverse backgrounds and talents. Employees at Kimpton are not just team members; they are valued contributors to a shared mission of enhancing... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule, able to work evenings, weekends and holidays
- Work well under pressure, dealing with many arrivals and departures within a short period of time
- Familiar with hotel systems and operations
- Ability to enter information accurately
Job Qualifications
- High school diploma or general education degree (GED)
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Familiar with hotel systems and operations
- Excellent communication and interpersonal skills
- Demonstrated ability to provide exceptional guest service
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Submit all lost & found articles accompanied by a completed lost & found report
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Attend department meeting once a month
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet
Job Location
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