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Guest Security / Support Specialist 2 - Men's Guest Services
Job Overview
Compensation
Hourly
Range $14.21 - $17.02
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Training and certifications
Job Description
Nashville Rescue Mission is a well-established non-profit organization dedicated to transforming the lives of individuals experiencing homelessness and addiction in Nashville, Tennessee. Committed to the mission of sharing the love of Jesus Christ through compassionate care, education, and life-changing programs, Nashville Rescue Mission has become a pivotal force in providing hope, shelter, and support to those in need. The organization operates various facilities, including shelters for men, women, and children, offering meals, clothing, counseling, and comprehensive recovery services designed to restore dignity and foster self-sufficiency.
Nashville Rescue Mission is actively seeking Guest Security / Support Specialists to join thei... Show More
Nashville Rescue Mission is actively seeking Guest Security / Support Specialists to join thei... Show More
Job Requirements
- Completion of high school diploma or equivalent preferred
- equivalent education or experience in job-related activities may be substituted for education
- recognized correctional institution and/or security guard certification and associates licensures including restraint and crowd control preferred
- driver's license with clean record desirable
- working knowledge of computer guest registration processes
- ability to perform duties in different locations based on guest volume and Mission activities
- ability to follow verbal and written instructions
- ability to communicate verbally and in writing
- ability to move up to 25 pounds
- ability to work under pressure
- effective interpersonal and oral communication skills
- have and maintain valid certifications such as crisis prevention, first aid, CPR, and Narcan with training provided by Nashville Rescue Mission
Job Qualifications
- Completion of high school diploma or equivalent preferred
- recognized correctional institution, security guard certification, or associates licensure preferred
- working knowledge of computer guest registration processes
- valid and current certifications in crisis prevention, first aid, CPR, and Narcan
- effective interpersonal and oral communication skills
- ability to follow verbal and written instructions
Job Duties
- Screens all guests entering walk-through metal detectors by using proper pat-down procedures
- maintains order among guests and protects property, visitors, volunteers, and other guests within active zone rotation
- diligently monitors security cameras in the monitor room and responds to handheld requests for assistance or other service calls
- performs telephone reception duties
- occasionally supervises Guest Volunteer Program in completing housekeeping or other internal jobs
- demonstrates good judgment and follows directions from supervisors
- takes charge and directs others in emergencies or dangerous situations
- abides by all Nashville Rescue Mission policies and procedures prioritizing safety and security
- exhibits professional appearance by wearing clean jeans or khakis, Mission shirts, and security vests
- communicates via two-way radio and/or telephone to first responders as needed
- assists front desk staff in storing guest luggage, clearing lockers, and directing guests
- assists in issuance of short-term guest parking permits
- walks or drives assigned external zones to maintain security
- walks assigned internal zones to maintain security and monitors entrances
- keeps exits and entrances clear and maintains lockdown areas
- maintains an orderly, clean, and safe work environment
- aligns motives, values, and beliefs with Nashville Rescue Mission's values
- works as a team player impacting hospitable performance and reputation
- maintains regular attendance and punctuality
- performs regular duties associated with guest database
- performs all other duties assigned by supervisors or management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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