Guest Room Supervisor

North Charleston, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.25 - $20.25

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401K with company match

Paid Time Off

flexible schedules

Job Description

InTown Suites is a renowned company that specializes in providing extended stay hotel accommodations designed to meet the needs of travelers seeking comfort, convenience, and value during longer visits. Known for its focus on guest satisfaction, InTown Suites places a strong emphasis on delivering memorable experiences that exceed expectations. The company operates multiple properties, offering affordable rates without compromising on quality. It is a hospitality leader dedicated to making guests feel at home through thoughtful services and attentive care. InTown Suites prides itself on cultivating an environment where guests can relax and enjoy their stay, whether for business or leisure purposes. The company values its employees as the foundation of its exceptional service standards and fosters a positive, supportive work culture that promotes teamwork and growth within the hospitality industry.

The role of Housekeeping Supervisor at one of the InTown Suites hotel properties is a pivotal position responsible for the efficient functioning of the housekeeping department. This supervisory role is integral to maintaining the cleanliness, safety, and overall appearance of the property, which directly contributes to guest satisfaction and the hotel’s reputation. The Housekeeping Supervisor is entrusted with managing the housekeeping staff, overseeing daily operations to ensure all rooms and public areas meet the company’s high standards. This includes scheduling, training, and supervising team members to perform their duties effectively and with attention to detail. The supervisor also supports the team by filling in when necessary, ensuring a seamless workflow. This position requires strong leadership, excellent organizational skills, and the ability to handle multiple tasks in a fast-paced environment. The successful candidate will play a crucial role in upholding InTown Suites’ commitment to excellence by ensuring that every guest room is impeccably maintained and that housekeeping operations run smoothly. The Housekeeping Supervisor ensures all equipment is maintained, the department is stocked with supplies, and that safety and security policies are strictly followed. Beyond operational responsibilities, this role demands superior customer service skills for interaction with guests, addressing concerns promptly and courteously. Offering a supportive team environment paired with competitive benefits such as health, dental, vision, life, and disability insurance, 401k with a company match, paid time off, and flexible schedules, InTown Suites provides a rewarding and stable career opportunity for professionals passionate about hospitality and management.

Job Requirements

Minimum 1-year housekeeping experience or 6 months supervisory experience in a related position
High school diploma or equivalent
Ability to visually inspect cleanliness and presentation
Good communication skills
Ability to manage multiple staff members efficiently
Ability to work long hours and flexible schedules
Physical ability to lift and move up to 50 pounds
Ability to stand for 8 hour shifts
Willingness to follow company safety and security procedures
Ability to work independently and meet deadlines

Job Qualifications

Minimum 1-year housekeeping experience with proven skills and performance or 6 months supervisory experience in rooms division or related position
Any combination of education and experience equivalent to high school diploma
Any other combination of education, training or experience that provides the required knowledge, skills, and abilities
Possess good knowledge of housekeeping/laundry operations, cleaning standards and techniques
Ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation
Ability to read, speak and write in an efficient manner in order to interact with guests and staff
Ability to compose and express thoughts in a clear and concise way to ensure effective communication
Ability to manage multiple activities often in stressful situations with time constraints and manage multiple staff members efficiently
Ability to follow instructions, directions and meet deadlines
Ability and flexibility to work long hours on a regular basis as business conditions demand
Ability to use time management skills to effectively get tasks accomplished and work independently with little or no supervision

Job Duties

Supervise and train all housekeeping staff according to company standard operating procedures
Schedule housekeeping staff based on company needs
Ensure all housekeepers are performing up to company standards
Ensure all guest rooms are serviced and cleaned according to company standards
Inspect and verify that all vacant rooms are ready to sell prior to opening
Establish standards for work of housekeeping staff
Ensure all housekeeping equipment is in good working order and notify General Manager if not
Fill-in when other housekeepers are absent
Maintain a safe, secure, and healthy work environment by following and enforcing company standards and procedures
Ensure adequate supplies of cleaning materials are available
Ensure that all employee, public, and guest areas are kept clean
Notify General Manager immediately of any safety and/or security violations of policy
Notify General Manager of any guest concerns
Maintain superior customer service when interacting with guests
Reconcile daily paperwork with General Manager prior to end of shift