Guest Room Attendant - Reserve

North Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Split Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

Employee wellness programs

Job Description

JW Marriott is a premier luxury hotel brand known internationally for its commitment to exceptional service, elegant accommodations, and memorable guest experiences. As part of the Marriott International family, JW Marriott hotels set the standard for sophistication and comfort in the hospitality industry. These hotels offer a range of upscale amenities, stylish rooms, and world-class services designed to meet the needs of discerning travelers. With properties located in key cities and resort destinations worldwide, JW Marriott combines contemporary style with warm, personalized service to create an inviting atmosphere for their guests. The brand emphasizes a holistic approach to hospitality, fostering a culture of professionalism, respect, and teamwork among staff members to consistently deliver outstanding guest satisfaction.

The Guest Room Attendant (GRA) role at JW Marriott is an essential position within the Housekeeping Department, responsible for maintaining cleanliness, sanitation, and high standards throughout all guestrooms. Reporting directly to the Housekeeping Floor Supervisor, the Guest Room Attendant works during day, swing, or graveyard shifts depending on the hotel's operational needs. This employment role focuses on ensuring each room is prepared to meet or exceed the JW Marriott's impeccable presentation and quality standards. The attendant plays a critical part in not only physical upkeep but also in fostering a welcoming environment by anticipating and exceeding guests’ expectations. They are required to perform duties efficiently and with great attention to detail, including cleaning, restocking, inspecting, and reporting any maintenance or guest concerns.

Beyond cleaning, the Guest Room Attendant embodies the JW Marriott Core Values, helping to build brand loyalty through consistent professional interactions and excellent guest service. They must be physically capable and trained to operate cleaning machinery and chemicals safely while adhering to all company-wide safety and procedural policies. This position demands strong teamwork skills coupled with the ability to work independently. Attention to guest needs, proactive communication, and a dedication to the hotel’s standards are essential traits for success in this role. The work environment often includes exposure to varying noise levels, including elevated noise on casino floors where smoking may also be permitted. The role holds a key place in maintaining the reputation and operational excellence JW Marriott is known for in luxury hospitality. This is a full-time position that requires reliability, physical stamina, and a commitment to customer satisfaction.

Job Requirements

Must be able to speak and understand basic English
High school diploma or GED
Previous housekeeping experience in a hotel, resort, or similar environment
Ability to follow written and verbal instructions
Physical stamina to stand, walk, bend, lift, and perform repetitive tasks
Ability to work independently and with minimal supervision
Commitment to company safety and housekeeping policies
Proficiency in safe use of cleaning chemicals and equipment

Job Qualifications

High school diploma or GED
Previous housekeeping experience in a hotel, resort, or similar environment
Effective verbal communication skills
Ability to follow written and verbal instructions accurately
Strong attention to detail
Proficiency in operating cleaning chemicals and equipment safely
Time-management and organizational skills
Ability to work independently and as part of a team
Physical stamina to perform repetitive cleaning tasks
Commitment to cleanliness and guest satisfaction
Basic English speaking and understanding skills

Job Duties

Clean and service each assigned guestroom in accordance with established cleanliness and presentation standards
Change linens and properly make beds to brand specifications
Thoroughly clean and sanitize all bathroom areas including showers, doors, walls, mirrors, tubs, toilets, sinks, faucets, counters, cabinets, shelves, and floors
Empty trash and clean trash receptacles
Replenish all standard bathroom amenities and supplies including towels, toiletries, and paper products
Dust all room surfaces and fixtures including furniture, artwork, mirrors, vents, drawers, and similar items
Ensure all electronics are functioning properly such as televisions, clock radios, telephones, remote controls, hair dryers, irons, and other in-room devices
Clean and restock the minibar or coffee setup including coffee, sugar, creamers, and related supplies
Vacuum carpets thoroughly and inspect under beds, behind nightstands, and behind drapes for cleanliness and items
Report all lost-and-found items to the Housekeeping Coordinator per established procedures
Report any missing items for investigation and appropriate guest charges if applicable
Notify leadership of rooms with refuse service, late checkouts, or do not disturb status to obtain replacement rooms and meet daily credit requirements
Report maintenance issues including lights not working, doors not closing properly, leaks, broken furniture, missing or damaged hangers, hair dryers, irons, or remote controls
Clean, organize, and restock housekeeping carts and storage areas
Follow all safety procedures including chemical safety and PPE guidelines
Complete all assigned rooms each shift according to productivity and quality standards
Provide turndown service as needed or when requested