Guest Room Attendant | Towneplace Suites Columbus North-OSU

Shaner Hotel Group is a leading name in the hospitality industry known for its award-winning services and high operational standards. As an owner-operator and management company, Shaner Hotels has an extensive portfolio consisting of over 65 full-service, select-service, extended-stay, and resort properties. Spanning more than 7,500 rooms across 14 states and four different countries, the company has built a reputation for partnering with top hospitality brands as well as managing independent hotel locations. Their comprehensive offerings to investors, hotel owners, and brands include hotel development, design and construction, e-commerce, and revenue management. This makes Shaner Hotels a holistic hospitality provider and an influential force in the industry. To learn more about the company and its extensive portfolio, you can visit their official website at www.shanercorp.com.

One of the prime opportunities offered by Shaner Hotels is at their 119-room Upper Arlington TownePlace Suites located in Columbus, Ohio, just minutes from Ohio State University. This property provides guests with convenient access to everything Columbus offers in terms of attractions and local experiences. As part of the team here, you will get to contribute directly to creating memorable experiences for guests in a vibrant and bustling environment.

The open position focuses on maintaining the highest standards of cleanliness and quality for guest rooms and hotel public spaces. The role demands a flexible schedule including weekends, holidays, and varied shifts to accommodate the hotel’s operational requirements. Key responsibilities consist of cleaning guest rooms according to franchise and hotel standards, ensuring security and confidentiality of guest areas, reporting maintenance issues, and handling guest complaints effectively to maintain overall satisfaction.

In this role, attention to detail and adherence to safety and housekeeping procedures are critical. Employees will also perform seasonal deep cleaning to uphold hygiene and presentation standards throughout the property. The ability to communicate effectively with guests, management, and coworkers is essential for successfully addressing any issues and promoting a positive atmosphere.

Candidates with previous hotel experience, knowledge of proper chemical handling, and bilingual abilities (especially English and Spanish) will be preferred. Knowledge of local attractions and activities is also valued to assist guests in maximizing their stay.

In summary, this job is an excellent opportunity for those passionate about hospitality, aiming to work for an industry leader, and eager to contribute to an exceptional guest experience at the Upper Arlington TownePlace Suites in Columbus. The role not only offers practical experience in housekeeping and hotel operations but also positions candidates within a prestigious hotel group renowned for its growth and commitment to excellence.