Guest Room Attendant | Norwalk Residence Inn

Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. With a rich history of excellence, Shaner Hotels manages a diverse portfolio of over 65 full-service, select-service, extended-stay, and resort properties encompassing more than 7,500 rooms spread across 14 states and four countries. The company partners not only with leading Hospitality Brands but also manages independent locations, showcasing its versatile expertise within the hotel management sector. Shaner Hotel Group is dedicated to providing a full spectrum of services tailored for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management. This holistic approach ensures that each property under its care performs optimally while delivering exceptional guest experiences. More about the company and its wide-ranging services can be explored on their website at www.shanercorp.com.

Shaner Hotels currently offers a compelling opportunity at the Residence Inn Norwalk, situated in the heart of downtown Norwalk. This 102-room modern Residence Inn offers guests convenient access to the vibrant SoNo area, known for its eclectic dining, shopping, and entertainment options, enhancing the appeal for travelers looking to explore the area. The role available is centered around maintaining the cleanliness, safety, and overall quality standards of the Residence Inn Norwalk. The position is vital in ensuring guests have an outstanding experience through meticulous room servicing and attentive guest service. The ideal candidate will be responsible for cleaning and servicing guest rooms according to franchise and hotel standards, maintaining high standards of cleanliness and safety throughout daily duties, and observing all housekeeping and security protocols. The job requires flexibility to work varied shifts, including weekends and holidays, reflecting the dynamic nature of the hospitality industry. Additionally, employees are expected to handle guest complaints professionally to ensure their satisfaction and contribute positively to the hotel's reputation. Responsibilities extend to executing deep and seasonal cleaning as scheduled, restocking supplies, and reporting any maintenance issues promptly. Through a commitment to quality and professionalism, this role supports the broader mission of Shaner Hotels to provide exceptional service and ensure guest safety and comfort at every property they operate.