Guest Room Attendant

Hilo, HI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $15.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

paid leave

Health Insurance

Pet health benefits

retirement plans

competitive pay

Professional growth opportunities

Generous Referral Program

Job Description

We See You & We Want You On Our Team! Join a vibrant hospitality company dedicated to creating exceptional guest experiences. Our establishment is a renowned hotel that prides itself on delivering outstanding service and comfort to every guest that walks through our doors. We emphasize a welcoming environment not only for our guests but also for our team members. With a focus on teamwork, professional growth, and maintaining a supportive work culture, our hotel is the perfect place to build a rewarding career in hospitality.

The Guest Room Attendant is a pivotal role in maintaining the high standards o... Show More

Job Requirements

Must be a United States citizen or possess a valid work permit
Must be able to read, write, and speak English
Fluency in other languages is beneficial
Must be able to follow instructions, both verbally and written, accurately
Ability to work a flexible schedule that may include evenings, weekends, and holidays
High school diploma or equivalent
Previous housekeeping experience preferred but not required

Job Qualifications

High school diploma or equivalent
Previous housekeeping experience preferred but not required
Ability to communicate effectively with guests and team members
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Basic knowledge of cleaning chemicals and equipment
Ability to follow instructions accurately
Good interpersonal skills

Job Duties

Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
Observing guest reactions and conferring frequently with team members to ensure guest satisfaction
Maintain positive guest relations at all times
Resolve guest complaints to over-the-moon satisfaction
Follow Hotel policies with lost and found items
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations
Continuously promote sanitation, safety, and security efforts
Encourage social media 5-star compliments or reviews on OTAs
Ensure guest satisfaction by providing a sparkling-clean, obsessively-organized guest room including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, door hangers, and laundry bags
Organize promotional materials
Perform turndown service or other actions to prepare the room for imminent guest arrival
Clean extra rooms above daily quota upon request
Organize, maintain, and take inventory of linens, cleaning supplies, equipment, and amenities
Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas
Ensure equipment and facilities are inspected, cleaned, and always in proper operational conditions
Notify a Supervisor or Engineer of maintenance issues
Inspect, plan, and ensure all materials and equipment are ready for service
Maintain knowledge of correct maintenance and use of equipment
Maintain knowledge of and comply with all departmental policies, service procedures, and standards
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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