Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,358.35 - $66,057.92
Work Schedule
Flexible
Benefits
Health Insurance
retirement plans
Paid Time Off
onsite wellness programs
Local discounts
Employee rates on hotel stays
Job Description
Pyramid Global Hospitality is a leading hospitality management company committed to prioritizing people and cultivating a supportive, inclusive work environment. With a strong emphasis on diversity, employee growth, development, and wellbeing, Pyramid Global Hospitality has fostered a culture that values meaningful relationships and continuous career advancement. Operating more than 230 properties worldwide, the company is dedicated to providing exceptional guest experiences while ensuring its employees have access to comprehensive benefits and ongoing training. The company offers attractive employment benefits including comprehensive health insurance, retirement plans, paid time off, onsite wellness programs, local discounts, and employee rates on hotel stays, aiming... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- At least one year of related guest experience preferably in hospitality
- Superior service orientation
- Ability to work flexible schedules
- Strong communication skills
- Experience with property management software is a plus
- Ability to handle multiple tasks in a fast-paced environment
Job Qualifications
- Bachelor's degree preferably in Hospitality, Business Administration, or related field
- Experience with property management software such as OPERA is preferred
- Strong organizational and analytical skills with ability to multitask and prioritize
- Demonstrated ability to work cohesively with a team
- Ability to exercise sound judgment and logic in evaluating situations
- Self-directed and motivated with exceptional customer service and interpersonal skills
- Effective verbal and written communication skills in English
- Knowledge of a second language is desirable
- Proficient in Microsoft Office suite
Job Duties
- Supervise valet parking staff and ensure smooth vehicle handling processes
- Monitor parking lot capacity and implement strategies for efficient space utilization
- Oversee parking fee collection and reconciliation processes
- Supervise the concierge team to provide personalized assistance to guests
- Ensure prompt and courteous responses to guest inquiries and requests
- Coordinate with local vendors for tours, transportation, dining reservations
- Maintain up-to-date knowledge of local attractions, events, and activities
- Assist the front desk team during peak hours or staff shortages
- Handle guest check-in and check-out processes as needed
- Respond to and resolve guest complaints or issues escalated from the front desk
- Collaborate with housekeeping for room allocation and readiness
- Work as a rooms coordinator to ensure rooms are blocked according to guest preferences
- Ensure adherence to hotel and Forbes standards, policies, and procedures across teams
- Foster a culture of exceptional customer service and teamwork
- Prepare operational reports and analyze key metrics such as parking revenue and concierge utilization
- Implement process improvements to enhance efficiency and guest satisfaction
- Ensure compliance with safety, security, and regulatory requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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