You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Part-time
Seasonal
Compensation
Hourly
Range $11.00 - $13.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Job Description
Northgate Resorts is one of the nation’s most awarded camp-resort management companies, passionately dedicated to creating unforgettable family camping experiences. With a diverse portfolio of beautiful camp-resorts across the country, Northgate Resorts excels at providing guests with memorable vacations surrounded by nature, comfort, and a variety of on-site amenities. The company prides itself on fostering a highly effective, lean, and fast-moving organizational culture that emphasizes collaboration, excellent customer service, and genuine care for guests. Northgate Resorts' mission is to build lasting memories for families through exceptional hospitality and engaging activities that highlight the joys of camping in a safe, welcoming... Show More
Job Requirements
- Customer service experience preferred
- Basic computer skills
- Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
- Excellent communication, customer service, and problem-solving skills
- Can handle issues as they arise and take quick action to resolve them personally
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Maintain a positive work environment by acting and communicating effectively with customers, clients, vendors, coworkers, and management
- Able to lift up to 20 lbs
- Must be able to stand outside in any weather conditions for extended periods
- Must be able to remain in a stationary position
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, and serve
Job Qualifications
- Customer service experience preferred
- Basic computer skills
- Excellent communication skills
- Strong problem-solving abilities
- Ability to handle issues as they arise and take quick action to resolve them
- Strong attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and strong work ethic
Job Duties
- Provide guidance and explain service options to accommodate guest needs
- Ensure guest reservations are accurate and consistent with company policies
- Be the first point-of-contact for guests’ arrival by checking them in and escorting them to their lodging or RV site
- Act as a concierge for transient guests by understanding local opportunities and answering guest questions or directing them to the appropriate person
- Upsell ancillary sales such as firewood, ice, and golf carts and deliver or provide guests promptly
- Enforce park rules, including quiet hours
- Engage with guests to foster a relationship, communicate and follow-through on guest requests
- Understand POS and reservation system and use a tablet to document all notes
- Communicate with all departments and escalate any issues as necessary
- Submit work orders to proper departments as needed
- Follow the guest recovery service guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: