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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Exact $13.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Equal employment opportunity
Diverse and inclusive workplace
Job Description
Northgate Resorts is a leading company in the hospitality industry, specializing in owning and managing one of the most awarded camp-resort portfolios in the United States. Renowned for their commitment to creating unforgettable family camping experiences, Northgate Resorts provides a rich environment where guests can enjoy nature, recreation, and quality time with loved ones. The company prides itself on being a passionate team-oriented organization focused on delivering exceptional service and memorable moments for its guests. With numerous properties spanning various picturesque locations, Northgate Resorts offers a diverse range of outdoor accommodations, from cozy cabins to well-equipped campgrounds suitable for tents... Show More
Job Requirements
- Customer service experience preferred
- basic computer skills
- provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
- excellent communication, customer service, and problem-solving skills
- can handle issues as they arise and take quick action to resolve them personally
- strong attention to detail, speed, and accuracy
- ability to multi-task and work in a fast-paced environment
- strong work ethic and a positive attitude
- required to work nights, weekends, and holidays
- work with minimal supervision
- maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
Job Qualifications
- Customer service experience preferred
- basic computer skills
- excellent communication, customer service, and problem-solving skills
- ability to handle issues and take quick action to resolve them personally
- strong attention to detail, speed, and accuracy
- ability to multi-task and work in a fast-paced environment
- strong work ethic and positive attitude
- ability to work nights, weekends, and holidays
- ability to work with minimal supervision
- ability to maintain a positive work environment and get along with customers, clients, vendors, coworkers, and management
Job Duties
- Provide guidance and explain service options to accommodate guest needs
- ensure guest reservations are accurate and consistent with company policies
- be the first point-of-contact for guests' arrival by checking them in and escorting them to their lodging or RV site
- act as a concierge for transient guests by understanding local opportunities and answering guest questions or directing them appropriately
- upsell ancillary sales such as firewood, ice, and golf carts and deliver or provide guests promptly
- enforce park rules including quiet hours
- engage with guests to foster relationships and communicate and follow through on guest requests
- understand POS and reservation system and use a tablet to document all notes
- communicate with all departments and escalate issues as necessary
- submit work orders to proper departments as needed
- follow guest recovery service guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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