Guest Relations Staff

Northgate Resorts is recognized as the owner and manager of the most awarded camp-resort portfolio in the United States, boasting a strong reputation for delivering exceptional family camping experiences. The company prides itself on creating memorable moments and lifelong memories for its guests by fostering a culture of teamwork and passion. Northgate Resorts operates multiple camp-resorts that offer a variety of outdoor activities and amenities tailored to families and outdoor enthusiasts. The organization emphasizes efficiency, agility, and a fast-paced operational style to maintain its high standards of guest service and satisfaction. Northgate Resorts is committed to diversity and inclusion, providing equal employment opportunities to all individuals regardless of personal characteristics or background, and is an active participant in the E-Verify program.

The Guest Relations Staff role at Northgate Resorts is a seasonal position available in both full-time and part-time capacities, reporting directly to the Guest Relations Supervisor. This role plays a vital part in ensuring guests enjoy an outstanding experience by offering courteous assistance, resolving complaints promptly, and generally enhancing each guest’s stay at the camp-resort. This frontline position involves working the Express Check-in area, escorting guests to their campsites or lodging, and routinely canvassing the resort to offer support during each guest’s visit. Guest Relations Staff members serve as the first point of contact for arriving guests, providing a warm welcome and detailed information about services and local attractions. They act as concierges, responding to guest inquiries and recommending activities or amenities to improve their visit. Employees in this role are expected to uphold resort policies, including enforcing rules that maintain a peaceful and respectful environment.

The role encompasses a broad range of guest service activities such as managing reservation accuracy, upselling ancillary products like firewood and golf carts, and documenting guest interactions using point-of-sale (POS) and reservation systems. The staff coordinates seamlessly with other departments to promptly address any arising issues and contribute to guest recovery efforts when needed. The role demands an individual with excellent communication and problem-solving skills who can multitask efficiently in a dynamic and sometimes fast-moving environment. Candidates must possess a positive and energetic attitude, maintaining professionalism while fostering rapport with guests and team members alike.

Physically, the position requires the ability to lift up to 20 pounds, stand outdoors for extended periods regardless of weather conditions, and perform various physical activities including climbing, stooping, and bending. Northgate Resorts values employees who work independently yet contribute positively to a collaborative and friendly workplace culture. This position offers a unique opportunity for individuals passionate about customer service and outdoor recreation to be an integral part of a nationally acclaimed camping resort team.