Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,518.44 - $67,149.06
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid Time Off
Career growth opportunities
Tuition Assistance
Academic partnership
Referral bonuses
Retirement Plan
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
free workplace clinics
Employee Assistance Programs
Adoption assistance
wellness programs
moving assistance
Gym membership discounts
Travel Discounts
Job Description
Froedtert & the Medical College of Wisconsin (MCW) regional health network represents a collaborative partnership between Froedtert Health and the Medical College of Wisconsin. This alliance supports a shared mission dedicated to patient care, medical research, education, and innovation. The network operates the only academic medical center and adult Level I Trauma center in eastern Wisconsin, facilitating cutting-edge clinical trials and research studies. It encompasses ten hospitals, nearly 2,000 physicians, and more than 45 health centers and clinics, attracting patients from across the Midwest and the nation. Froedtert & MCW is recognized for its comprehensive approach to healthcare, combining advanced... Show More
Job Requirements
- High school diploma or equivalent preferred
- minimum three years of customer service experience or six months internal experience at Froedtert Hospital
- training in situational de-escalation techniques
- familiarity with Epic transport or EVS modules
- proficiency in Microsoft Office programs
- strong verbal communication skills
- ability to track data accurately
- bilingual preferred
- ability to execute security protocols during emergency drills preferred
- American Heart Association Basic Life Support (BLS) or equivalent required within 90 days of hire
Job Qualifications
- High school diploma or equivalent preferred
- minimum three years of customer service experience or six months internal experience at Froedtert Hospital
- proficient in Microsoft programs
- strong verbal intra and interdepartmental communication skills
- ability to track data accurately
- bilingual preferred
- ability to execute security protocol assignments during emergency drills preferred
- proficiency in Epic preferred
- American Heart Association Basic Life Support (BLS) or equivalent required within 90 days of hire
Job Duties
- Greet each visitor and offer assistance with navigation
- provide wayfinding support and helpful information
- communicate relevant patient care policies
- support efficient patient care flow and safety
- manage stressful situations with empathy
- partner with departments including customer experience, transport, parking, security, and clinical teams
- track data accurately for customer service analytics
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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