Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Life insurance
Travel Discounts
Job Description
The Ritz-Carlton Los Angeles is a prestigious luxury hotel located at 900 W Olympic Blvd, in the heart of Los Angeles, California. As part of the globally renowned Ritz-Carlton brand under Marriott International, this establishment is dedicated to delivering exceptional hospitality experiences that leave lasting impressions on its guests. The Ritz-Carlton brand is synonymous with elegance, superior service, and a rich legacy of creating moments that exceed expectations. It prides itself on fostering an inclusive culture where associates are empowered to be creative, thoughtful, and compassionate in their roles, contributing to the brand's esteemed reputation for luxury service worldwide.
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Job Requirements
- High school diploma or GED
- Minimum 1 year experience in guest services or front desk
- OR Associate degree in relevant field
- Excellent communication skills
- Leadership and team management abilities
- Knowledge of safety and emergency protocols
- Ability to handle guest complaints professionally
- Flexibility to perform front desk duties during high demand
- Availability to work full time onsite at The Ritz-Carlton Los Angeles
Job Qualifications
- High school diploma or GED with 1 year experience in guest services or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with no work experience required
- Strong interpersonal and communication skills
- Leadership and supervisory experience
- Knowledge of emergency and loss prevention procedures
- Ability to manage multiple priorities and solve problems efficiently
- Proficiency in guest response tracking systems
Job Duties
- Manages day-to-day guest services and front desk operations
- Leads, influences, and encourages team members with integrity and professionalism
- Supervises employees and performs duties in their absence
- Handles guest complaints, disputes, and resolves grievances
- Supports implementation of guest recognition and service programs
- Conducts facility inspection tours for safety, security, and maintenance
- Provides exceptional customer service and maintains high visibility during peak times
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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