Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Uniform provided after 90 days
Flexible Schedule
Professional development opportunities
Job Description
Kiln Creek Golf Club & Resort, located in Newport News, Virginia, is a premier hospitality establishment offering golf, resort accommodations, and event facilities in a picturesque and welcoming environment. Known for its high standards of customer service and a commitment to providing exceptional experiences for its guests, residents, and members, Kiln Creek prides itself on being a community-focused venue that blends relaxation with active lifestyle amenities. The resort not only serves local visitors but also attracts guests from surrounding regions seeking quality golf experiences, comfortable lodging, and memorable special events. Kiln Creek Golf Club & Resort operates with a strong... Show More
Job Requirements
- High school graduate
- minimum 1 year customer service experience
- computer and PC application literacy
- mobile device literacy
- excellent communication skills
- conflict resolution skills
- self-starter able to work supervised or unsupervised
- reliability and timeliness
- ability to lift and carry up to 25 pounds
- ability to squat, bend, kneel, perform light housekeeping
- availability for flexible schedule including weekends and holidays
- adherence to business casual dress code
- pass drug test
- present photo ID and social security card
Job Qualifications
- High school graduate
- minimum 1 year customer service experience
- proficiency in computer and PC applications
- mobile device literacy
- strong administrative skills
- excellent communication skills
- conflict resolution skills
- negotiation and sales skills
- good time management and organizational skills
- ability to work independently and as a team player
- passion for high standards in customer service
Job Duties
- Provide exceptional customer service
- anticipate and satisfy the needs of guests
- act as concierge providing solutions for hotel and guest requests
- manage hotel check-ins and check-outs following policies
- communicate with housekeeping and other departments on reservation changes
- upsell or offer packages to customers
- process hotel and event reservations and payments
- maintain daily lobby and office cleanliness
- perform administrative tasks as requested by accounting, management, and department heads
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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