Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.49 - $1.00
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs
Job Description
The American Cancer Society (ACS) is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. With a workforce comprised of over 1.3 million volunteers and countless employees, ACS raises the bar daily by fostering a culture that is rich in diversity, experience, and dedication. This dynamic team works collaboratively to serve communities and improve the quality of life for those affected by cancer. ACS is known not only for its groundbreaking research and advocacy but also for providing vital support services to patients and their families. The organization’s commitment to inclusivity and excellence allows... Show More
Job Requirements
- Minimum 2 years of experience in hospitality, guest services, or a related field
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong leadership and supervisory skills
- Ability to work independently and make sound decisions under pressure
- Availability to work flexible hours including evenings, weekends, and holidays
- Physical ability to stand and walk for extended periods
- Capability to lift and carry items such as luggage and supplies
- Manual dexterity to operate computer systems and handle paperwork
Job Qualifications
- Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures
- High school diploma or equivalent
- Additional education or certification in hospitality management, office administration, or a related field is preferred
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders from diverse backgrounds
- Strong leadership and supervisory skills, with the ability to motivate and support a team of concierge staff to deliver exceptional customer service
- Ability to work independently and make sound decisions under pressure, demonstrating resourcefulness, adaptability, and problem-solving skills
- Availability to work flexible hours, including evenings, weekends, and holidays, to accommodate guest arrivals and ensure coverage during peak periods
Job Duties
- Manage guest referrals and check-ins directly, ensuring efficient and accurate processing of guest arrivals, registrations, and room assignments
- Supervise the concierge team, providing guidance, support, and training to ensure high-quality customer service and responsiveness to guest inquiries, requests, and needs
- Coordinate guest services and amenities, including transportation arrangements, meal services, and special accommodations, to enhance the overall guest experience and meet individual needs
- Maintain open communication with internal departments, including program staff, administrative staff, and maintenance staff, to coordinate efforts and address any guest-related issues or concerns promptly and effectively
- Conduct regular inspections of guest rooms and common areas to ensure cleanliness, maintenance, and compliance with Hope Lodge standards, addressing any deficiencies or issues promptly and appropriately
- Gather guest feedback and reviews, address any complaints or concerns in a timely and professional manner, identify service recovery opportunity, and implement corrective actions as needed to enhance guest satisfaction and loyalty
- Manage administrative tasks such as updating guest records, managing room inventory, and preparing reports as needed to support efficient guest services operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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