Guest Relations Associate - (Expired Job)

Children's Hospital Colorado (CHCO) is a nationally recognized pediatric health care system dedicated to providing expert care to children and families. As a leader in pediatric healthcare, CHCO combines cutting-edge medical treatment, research, and education to offer specialized services across a broad spectrum of health needs. The hospital is committed to fostering a patient and family-centered environment where every visitor, patient, and family member is treated with the utmost respect, compassion, and care. Serving as a critical hub for pediatric healthcare in the region, CHCO offers an environment where employees thrive through opportunities for professional development, a strong emphasis on teamwork, and a culture dedicated to improving the health outcomes for children.

The Guest Relations Associate role at Children's Hospital Colorado is a full-time position, pivotal to ensuring an exceptional Patient-Family Experience throughout the hospital's enterprise. This role supports patients, families, and visitors by delivering high-level customer service and logistical support, particularly during check-in and health screening processes at CHCO’s facilities. The ideal candidate will act as an ambassador for the hospital, providing welcoming and professional assistance while maintaining strict safety and visitor policies to ensure a safe and efficient environment.

In this capacity, the Guest Relations Associate is responsible for managing visitor flow, ensuring compliance with COVID-19 health and safety protocols by conducting mandatory health screenings, and verifying visitor status using both the Visitor Management System and the medical record system, Epic. This role is also tasked with generating visitor badges, guiding visitors to their respective destinations, and handling de-escalation of difficult situations with compassion and professionalism. The position requires a strong focus on patient safety, efficient communication, and the ability to remain composed under pressure. Working hours are primarily during the day from Monday to Friday with a commitment to weekend and holiday shifts as required.

The position offers a competitive hourly wage ranging from $18.26 to $27.40, commensurate with experience. The role also includes an attractive benefits package which comprises base pay, incentives, paid time off, comprehensive health insurance including medical, dental, and vision coverage, life and disability insurance, paid parental leave, 403b retirement savings matching, wellness programs, and professional development opportunities including an education benefit. The hospital promotes an inclusive and supportive work environment and is an equal opportunity employer committed to diversity and equity.