Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee wellness programs
Job Description
The Battery is a distinguished private social club located in the heart of San Francisco, renowned for its modern-era facilities and exclusive membership culture. This unique establishment combines the cosmopolitan charm of a boutique hotel with the vibrant hospitality of seven bars and multiple dining venues offering breakfast, brunch, lunch, and dinner. Members and their guests enjoy access to luxurious private event spaces, curated cultural experiences, eclectic performing arts, and frequent lectures that enrich both social and intellectual aspects of membership. The Battery also prides itself on its beautiful gardens and stunning panoramic views of San Francisco, providing a serene... Show More
Job Requirements
- At least 18 years of age
- Stamina to work up to 40+ hours per week in full-time positions
- Basic computer and math skills
- Strong computer skills and ability to pick up new software quickly
- Must be able to read, write, speak, and understand English comprehensively
Job Qualifications
- At least 18 years of age
- Basic computer and math skills
- Strong computer skills and ability to pick up new software quickly
- Must be able to read, write, speak, and understand English comprehensively
- Excellent communication skills, both written and verbal, in English
- Ability to learn and perform in a fast-paced environment
- Ability to work both independently and in a team environment
- Good time management skills
- Can creatively solve problems and effectively implement solutions
Job Duties
- Check guests in and out of the hotel and escort hotel guests to their rooms to give the room orientation
- Greet Members and their guests promptly upon their arrival
- Maintain working knowledge of hotel outlets and public areas including hours of operation, pricing, and other Member related issues
- Monitor and alter service based on guest reactions to guarantee satisfaction
- Perform proper execution of opening and closing procedures
- Communicate with all applicable departments in a timely manner to ensure smooth continuous service to all Members
- Review hotel reservations and plan for any special requests or VIPs accordingly
- Conduct frequent and consistent inspections of guest rooms and other public areas, ensuring that service opportunities are handled immediately
- Liaise with Housekeeping to ensure property is always spotless
- Monitor and maintain hotel supplies
- Maintain a high level of cleanliness in the hotel and public areas
- Report any maintenance issues (i.e. HVAC, plumbing, and electrical) to the maintenance department
- Ensure that telephone is being answered promptly and cordially
- Ensure that guests are being treated in a friendly and accommodating way
- Monitor staff appearance and take action as necessary
- Handle Member and guest correspondence as necessary
- Actively monitor inventory of supplies and maintain daily cost control and loss prevention
- Maintain par levels for all supplies and equipment for hotel operations
- Complete requisitions to replenish shortages or additional items needed for the anticipated business
- Implement strategies for continuous improvement of Front Desk operations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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