Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,404.83 - $42,965.96
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive salary
Comprehensive benefits package
Training and development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Job Description
Four Seasons is a world-renowned hospitality company known for its luxury hotels and resorts that span across the globe. Founded with a commitment to excellence and genuine hospitality, Four Seasons is powered by a dedicated team of individuals who strive to create extraordinary experiences for guests. The company’s culture centers on mutual respect, collaboration, and a shared passion for pushing boundaries in service. At Four Seasons, employees are valued as the cornerstone of the brand’s success, recognizing that an outstanding employee experience directly translates to exceptional guest satisfaction. This reputation for sophistication and personalized service has helped Four Seasons become... Show More
Job Requirements
- At least one year of hotel front desk or reception experience preferably in a luxury hotel or resort
- Excellent personal presentation and interpersonal skills
- Strong time management skills ability to multi-task set priorities and adjust to changing conditions
- Ability to operate all computer equipment necessary to perform the job knowledge of Microsoft Office Suite Opera and HotSOS preferred
- Excellent communication and interpersonal skills
- U.S. work authorization is required
Job Qualifications
- At least one year of hotel front desk or reception experience preferably in a luxury hotel or resort
- Excellent personal presentation and interpersonal skills
- Strong time management skills ability to multi-task set priorities and adjust to changing conditions
- Ability to operate all computer equipment necessary to perform the job knowledge of Microsoft Office Suite Opera and HotSOS preferred
- Excellent communication and interpersonal skills ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
Job Duties
- Check in guests in an efficient and friendly manner assuring that guest is assigned type of room requested and the correct rate is charged
- Check out guest at end of stay ascertaining guest satisfaction collecting keys posting late charges and settling bill accurately
- Assist with pre-arrival emails monitor all chat messages for concierge guest relations and FD write special occasion card notes and assist with special occasion set up
- Handle all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible resolve customer complaints assist customers in all inquiries in connection with hotel services hours of operations key hotel personnel in-house events directions etc
- Utilize a variety of computer systems to check guests in and out run daily reports and select and block rooms for arriving guests
- Accept reservations changes and cancellations in the absence of reservations department staff
- Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the concierge guest relations guest services and lobby coverage
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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