Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Commission
Tips
Paid Time Off
Employee Discounts
flexible schedule
seasonal bonuses
Training and Development
Job Description
Raymond Vineyards is a renowned winery located in the heart of Napa Valley, celebrated for its exceptional wines and commitment to providing a premium guest experience. Established with a passion for viticulture and hospitality, Raymond Vineyards offers visitors an immersive journey through wine tastings, tours, and distinctive events set amidst picturesque vineyard landscapes. This esteemed winery combines tradition with innovation to craft world-class wines that embody the essence of their terroir while delivering an inviting atmosphere for wine enthusiasts and novices alike. As a respected name in the wine industry, Raymond Vineyards emphasizes quality, luxury, and personalized service, striving to create memorable visits for all guests.
The part-time Concierge position at Raymond Vineyards presents an exciting opportunity for individuals passionate about hospitality and guest relations within the wine industry. This role is essential in overseeing reservations, guest flow, and tasting room logistics to ensure every visitor has a seamless arrival and seating experience. Serving as the operational hub of the tasting room, the Concierge is responsible for actively managing the reservation system through Tock, coordinating closely with the Tasting Room Manager, and supporting wine educators to maintain a well-paced and enjoyable service flow.
The Concierge also plays a pivotal role in representing Raymond Vineyards’ brand by monitoring and responding to guest feedback across major online platforms such as TripAdvisor, Yelp, and Google, thereby helping to uphold the winery’s outstanding reputation. This position offers the potential for commission and tips, providing an incentive for performance and guest satisfaction.
Day-to-day responsibilities include managing reservations with real-time updates, optimizing seating and table utilization, coordinating guest seating including walk-ins, and maintaining awareness of tasting room capacity to support a smooth service rhythm. The Concierge acts as the primary point of contact at the concierge desk during service hours and assists with booking reservations not only for Raymond Vineyards but also for sister properties, enhancing the overall guest experience. Effective communication and collaboration with team members ensure that reservations, timing, and guest needs are handled efficiently.
To be successful, candidates must demonstrate basic computer skills, proficiency with the Tock reservation system, and the ability to handle guest feedback professionally. A polished and welcoming demeanor is essential, along with adherence to company safety policies and professional standards. The role requires moderate physical activity, including standing, walking, and light lifting, within a well-lit and climate-controlled tasting room environment with occasional work in a wine cellar or outdoor areas. Flexibility with scheduling is necessary, especially for weekend, evening, and seasonal work periods. Having a valid driver’s license, insurable driving record, and automobile insurance is required. This role is ideal for those seeking a dynamic, guest-focused position in a premier winery setting, offering valuable experience in hospitality management and brand representation.
The part-time Concierge position at Raymond Vineyards presents an exciting opportunity for individuals passionate about hospitality and guest relations within the wine industry. This role is essential in overseeing reservations, guest flow, and tasting room logistics to ensure every visitor has a seamless arrival and seating experience. Serving as the operational hub of the tasting room, the Concierge is responsible for actively managing the reservation system through Tock, coordinating closely with the Tasting Room Manager, and supporting wine educators to maintain a well-paced and enjoyable service flow.
The Concierge also plays a pivotal role in representing Raymond Vineyards’ brand by monitoring and responding to guest feedback across major online platforms such as TripAdvisor, Yelp, and Google, thereby helping to uphold the winery’s outstanding reputation. This position offers the potential for commission and tips, providing an incentive for performance and guest satisfaction.
Day-to-day responsibilities include managing reservations with real-time updates, optimizing seating and table utilization, coordinating guest seating including walk-ins, and maintaining awareness of tasting room capacity to support a smooth service rhythm. The Concierge acts as the primary point of contact at the concierge desk during service hours and assists with booking reservations not only for Raymond Vineyards but also for sister properties, enhancing the overall guest experience. Effective communication and collaboration with team members ensure that reservations, timing, and guest needs are handled efficiently.
To be successful, candidates must demonstrate basic computer skills, proficiency with the Tock reservation system, and the ability to handle guest feedback professionally. A polished and welcoming demeanor is essential, along with adherence to company safety policies and professional standards. The role requires moderate physical activity, including standing, walking, and light lifting, within a well-lit and climate-controlled tasting room environment with occasional work in a wine cellar or outdoor areas. Flexibility with scheduling is necessary, especially for weekend, evening, and seasonal work periods. Having a valid driver’s license, insurable driving record, and automobile insurance is required. This role is ideal for those seeking a dynamic, guest-focused position in a premier winery setting, offering valuable experience in hospitality management and brand representation.
Job Requirements
- High school diploma or GED required
- 1-3 months of related experience or training preferred
- valid driver’s license, insurable driving record, and proof of automobile insurance required
- ability to speak and understand basic English
- basic computer proficiency
- ability to add, subtract, multiply, and divide using standard American units
- ability to recognize and correct inaccuracies when using calculators or spreadsheets
- ability to adapt to minor changes in routine and solve basic problems with moderate supervision
- ability to read and interpret memos, instructions, policies, and manuals
- ability to write routine reports and correspondence
- ability to present information to customers and employees in group or one-on-one settings
- moderate physical activity including standing, walking, reaching, and carrying
- ability to lift and move objects up to 20 lbs
- manual dexterity sufficient for handling items and working with fingers
- clear vision and adequate hearing for phone and in-person communication
- availability for weekends, periodic evenings, and seasonal overtime required
- variable schedule with primarily set hours
- no overnight travel typically required
Job Qualifications
- High School Diploma or GED
- 1-3 months of related experience or training preferred or equivalent combination of education and experience
- valid driver’s license, insurable driving record, and proof of automobile insurance required
- basic computer proficiency
- familiarity with Tock reservation system
- experience with word processing and spreadsheets
- excellent communication skills
- ability to present information to customers and employees in group or one-on-one settings
- ability to add, subtract, multiply, and divide using standard American units
- ability to recognize and correct inaccuracies when using calculators or spreadsheets
- ability to adapt to minor changes in routine and solve basic problems with moderate supervision
- professionalism and a polished presence
- ability to read and interpret memos, instructions, policies, and manuals
- ability to write routine reports and correspondence
Job Duties
- Actively manage and monitor reservations through Tock before and during service
- accurately check in guests while managing real-time updates, timing, and availability
- proactively optimize seating, pacing, and table utilization within Tock
- seat reservations and walk-in guests with support from the Tasting Room Manager
- assign tables to wine educators based on section, timing, and service flow
- maintain awareness of tasting room capacity and overall service rhythm
- serve as the primary point of contact at the concierge desk during service
- answer phone calls on weekends and assist with booking reservations
- support guests with reservations at Raymond Vineyards and assist with booking experiences at sister properties when needed
- monitor and respond to guest reviews on TripAdvisor, Yelp, and Google
- address feedback professionally, promptly, and in alignment with brand voice and service standards
- escalate guest concerns to the Tasting Room Manager when follow-up or resolution is required
- communicate clearly with the Tasting Room Manager and wine educators regarding reservations, timing, special notes, and guest needs
- ensure the team is informed of daily reservations, events, and operational adjustments
- ensure reservation policies and service guidelines are followed consistently
- maintain a polished, welcoming, and professional presence at all times
- comply with all company safety policies, practices, and procedures
- participate in safety training and report unsafe conditions or work practices
- assist with additional duties as needed to support team operations
- maintain timely and accurate record keeping in Paycor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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